PetflowReviews of petflow.com

Shipments are arriving with too many badly damaged cans

I liked everything until I asked if petflow will honor 'frequent buyer program' that Champion foods offer to all their customers, and through all retailers that Acana and Orijen animal food is sold (it is buy 12 bags over the course of one year and get one bag free). I was very unpleasantly surprised when customer service representative told me they don't do that and I should contact Champion foods directly. Major minus to petflow, as all other retailers I used honor that program. I already bought 5 largest bags of Acana, but I am done with petflow now - I am going back to chewy.com as they always honored Suppliers program. Shame on you petflow, I will not recommend you to anyone! And I contacted Champion Foods to report the issue with petflow

I wanted to buy a large bag of a certain chew but it was unclear in their product info as to which size chews they were. I called customer service and the rep agreed it was unclear and needed to be changed. He promised to check on it and said I would get an email back within 24 hours. I never received an email at all. I went ahead and ordered something else, so they lost money as I would have spent more if the larger bag was the size I wanted.

made an initial order. before i even received it was being asked for reviews. received numerous daily emails ( too may) i tried to take advantage of a auto order promo. they could not find a way to allow me to take advantage of until future notice

After I placed my order I received an email saying it was being processed. Then I received an email stating it was shipped. That was followed by an email stating the product was out of stock and would be delayed. Around the 10th day I called because I never received a tracking number. The person said my order was cancelled (I was never notified) because the product was out of stock. They issued me a $10 coupon and the person was nice about the situation. I then ordered the food from a competitor. The SAME day I receive an email from Petflow stating that my order had been shipped - the SAME day the person told me it was out of stock.

CANNOT UNSUBSCRIBE..........

I most probably will try Chewy the next time I order Nature's Variety Pride cat food. It is $1.00 a case cheaper. Often the cans are dented. Also, one can in the last order, although sealed, only had about 1 teaspoon food in it. The number on the bottom of the can is 23XTFM6 0735 11.

I have purchased a lot of bully sticks over the years and the ones in my shipment were so stinky that I couldn't stand the smell of the dogs chewing them in the living room. I had to give them to them outside.