PetflowReviews of petflow.com

I had a coupon issue that was unfortunate.

the food we received looks different then what we usually getting even its same brand same food same all

The crate was delivered a day later than I was told (I have the chat conversation saved telling me this would be shipping from NJ and arrive within a business day but it shipped from the south and took longer to ship). When I came home to the delivery, this was left in my front yard with no packaging and had damage in multiple spots. As the other reviews say, it takes forever to set up and you will want help. However, I do think that the harder to set up means the harder for Houdini dogs like my Gus to escape. So far we are over a week in to using the crate and it is working so much better than the wire crate we had for him. Unfortunately due to the shipping and packaging issues and damage I cannot give 5 stars. I wish there were an option to include images so I could show the damages.

I love shopping on PetFlow however they cannot get the package to the correct delivery address. I have ordered from them at least four times and each time the box was delivered to my neighbors address.

I had ordered a large bag of cat food and 2 packages of cat treats. The order was over $75 yet there were two shipments. The site said all was in stock, too. The bag of food came in like 2 days. Amazing!!! But the treats? Came today, the 19th (13 days after I ordered) and the shipment bag was torn, beat up and the treats (freeze dried chicken) was smashed up into powder (some of it). It was just bummed.

This is my first experience with PetFlow and I have mixed reviews. I ordered prescription pet food in order to have it delivered directly to my home and save time stopping at the vets office. This part of my order required contact with my vet which took much longer for approval than necessary. I contacted my vet and vet source (used by PetFlow) twice in order to expedite things. My vet faxed over authorization twice before being recorded in their system. This process took weeks. I also ordered non prescription items which were delivered very quickly. I signed up for the reoccurring delivery of the pet food so hopefully all will go well in the future since the authorization is finalized, we'll see.

I placed an order for Dr. Harvey's Organic Sweet Potate'r Chews Dog Treats. What I received was the regular version, but it was not organic. I called customer service, and they were wonderful. Said they would have the correct item shipped right out for me, which they did, only, again, I received the regular version, instead of the organic item, I ordered. PetFlow's customer service is very nice, & does their best to help, however it would be nice if I could just receive the correct item that I order.

This was my first order and it wasn't until after my order was ship I found out the main item, a dry dog food, was once again out of stock. I had delayed the order originally because it had been out of stock. I assumed PetFlow had a system set that made sure the flow of product required would be available instead of being out of stock.