KELLY C.
Terrible
Terrible. I haven’t received an email saying it’s on its way and I still haven’t received the package.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
KELLY C.
Terrible. I haven’t received an email saying it’s on its way and I still haven’t received the package.
Molly
The cat selection was very small and then the package arrived, the package bubbles were deflated and the items all banged up. It also promised a discount on first time of services, but then ended up being only if you selected subscription which I would never do due to the poor selection and poor service.
warren D.
Ultra slow shipment and delivery. Very poor communications as it rolled out. Animals were very hungry.
SALINDA W.
My dog like the food I had enough food for $31 to Last 3 days.. not cost effective for me not enough time to really see any changes in my dog
TRUDI W.
My food was to be delivered 4 days after ordering and it never showed. Called the company and a girl said it was scheduled the next day still nothing. Told you my end showed it wax in Las Vegas. Still nothing. I called and canceled the order I had TJ travel and get it somewhere else my dog had no food. Called again to ask for refund and they did but now I’m getting emails saying my dog food is in its way. Still nothing. I will start buying it here in town
PHILLIP
Your shipping times are awful and unreliable. I will never rely on Petflow again.
DAVID M.
I made the mistake of ordering dog food from PetFlow. My two payment attempts were refused for unknown reasons, and then PetFlow processed both failed attempts. I requested a cancellation. !7 days later they finally refunded me for orders, after I filed complaints with them, the Better Business Bureau and PayPal. Their accounts are set up very un-user friendly. Canceling Auto-Ship isn’t an easy option. I strongly suggest purchasing through a different vender. I will never order from them again.
ARLENE B.
I ordered a prescription dog food that you said was I stock. I waited a few days And until I went back in on my account, I found out you could not fill the order. I don’t understand why you did not notify me you could not fill order especially, because it was a prescription