PetflowReviews of petflow.com

Did not expect the food to be almost out date, did not even give me a month to use it. Not very happy about this. Have bought food where it would be good for 5 months

It took SEVEN weeks to fill my pets prescription diet! Awful!

I have written two messages to customer service about my most recent order. I have unusual hours, so calling them is not an option for me. The item I ordered was the wrong size treats, and I felt like the ad for the item was to blame for me ordering the wrong size. The sizes for the Blue Bones treats on the page were not in the proper size sequence. I ordered the mini's on a previous order and I clicked the top selection this time, thinking it was the mini, but the size small was listed in the ad first, then mini, medium and large, in that order. Since I had opened the bag before I realized the size mistake, returning for replacement wasn't an option. I wanted to know what they could do from their end but they never answered me, sadly. I won't be ordering from this company anymore since they don't take care of the customers if there is a problem.

Petflow would be a convenient service if it worked right every time; however, if your shipment is delayed do not expect an email informing you of this up front. You must log in to their site and manually check your order status. It has now been fifteen days since my order was placed and it still has not shipped. This has occurred several times over the last few years. This week I received two separate emails begging me to rate Petflow. Well, here's my rating that you wanted so badly. The only reason I keep using it is the prices are good.

I ordered a bag of Nature's Variety dog food for my Bernese puppy Buster on 3/3/14. The website showed the product as in stock and I received order confirmation. I got a follow up call from customer service the next day and agreed to sign up for a recurring order to lock in my 10% off. As of 3/8/14 I had not received my order so I called. The customer service rep indicate that the order was cancelled by the warehouse because the product was out of stock. No notification, no communication. I was asked if I wanted another product and explained my dog's food couldn't be changed all at once, and asked for a refund. I was refunded promptly, but my experience was unacceptable. I ordered from Chewy for a few bucks more and got my order in a couple days.

I placed my order and waited two weeks before I called to find out when my order would arrive. They tracked the order and it was waiting at the UPS or Fed Express office. They had the wrong address and it could not be delivered. It sat for 6 days before it was returned. In the meantime, I had to purchase dog food as I was all out. Pet Flow was courteous in fixing the problem which should never had happened in the first place.

I've been ordering from PetFlow for quite awhile and never had a bad experience. I'm not going to judge them by this one experience as it wasn't their fault. It seems the FED EX determines if they'll ship through them or send it to USPS. I had only a few items yet instead of taking 3-4 days to get my order, it took 2 weeks. The tracking gave me a delivery date and when that day came, the delivery date was moved forward another 6 days! VERY disappointed yet PetFlow says they have no say-so how FED EX chooses to ship their mdse. I find that odd.

Petflow initially sent me someone else's order. I called customer service and I was asked to return the wrong order which meant I had to drop off at a FedEx store...not very convenient for me. Petflow sent out another package but did not have the courtesy to rush the delivery. I just got the 2nd package today (I ordered on 2/18. Today is 3/11) to find out while Petflow didn't send me someone else's order this time, they sent me one less bully stick and a smaller size greenie than what I ordered. While I am happy with the price I paid, this was definitely a negative experience.