PetflowReviews of petflow.com

When I first started ordering my senior cat's prescription wet food from Pet Flow I was delighted with the speed in which I received the merchandise. It was either the next day or the day after that. Lately, this has been taking longer and longer. Not sure if they're hoping to get me to go back to auto-refill but it has become frustrating. Case in point ~ I ordered a case of my cat's food on the 15th of September and I have yet to receive it (it is now the 25th). I called this past Thursday and they said they would have it sent out the next day. I was concerned, and rightly so, because I still haven't received it. My cat has now run out of his food and I'm forced to give him Friskies. Hope he doesn't get sick. I think I'll try Chewy next time.

I have a Rx dog food and it's a rediculous system you have in place where VetSource has to speak to my vet to verify the Rx. It's DOG FOOD for God's sake and dog food that contains no medicine but only a balance of protein, fats etc. Delayed my delivery by several day especially when I wanted the larger cans instead of the smaller cans.

I placed my order and patiently waited for product. 2 weeks later it still hadn't arrived, so I called and the order had been canceled. No one notified me that there was a problem. Order was redone and hopefully will go through this time. Make sure when you use VetSource that the name you make the order with is the same name your pet is listed at the vet. I hope my cat food gets here in time.

I signed up for the auto-ship of my puppy's food. We were RELYING on the food to come in ON TIME. But one day before the food was supposed to arrive, I get a notice that the food is out of stock and that it will be shipped as soon as possible. The problem is that I had no time to try and find an alternative. It is hard to find the brand that my puppy is accustomed to. We had to feed her another brand while we waited for the shipment and it messed up her stomach! I really am disappointed with the communication. If you are out of something, tell me RIGHT AWAY! On another order, I bought a wide variety of treats. The biscuits were broken and crumbled. As if the bags were thrown down a flight of stairs. I'm not asking for a refund, but I am hesitant to order from Petflow going forward. Its not as reliable as I had hoped.

I returned an item replacement cost more!

So there's that. Annoying at best. Actually purchasing and receiving my order on the other hand is great. So my 3 stars is really 1 star and 5 stars.

I ordered all my dog food from PetFlow but with every delivery more than half the cans I received were dented badly. I started using Chewy.com. Very recently I ordered 3 cases of Merrick dog food from PetFlow - 2 of the cases had a few mildly dented cans in each. The 3rd case had extremely dented, folded over cans that I immediately threw out. I did call customer service this time since I had to throw an entire case in the garbage. I was told they would replace that terribly dented case. I appreciate that but I must admit, because it has been an ongoing problem, I am kind of afraid to to order cans again.

I received my shipment promptly. The only problem I had was that the filled dog bones I ordered (which you can't find anywhere), were days past the "best by date" when they arrived and seemed old. The other items were ok. Customer service promptly sent me a return label and will refund my money for the returned bones. So far their customer service seems good. I would give this company another chance.