PetflowReviews of petflow.com

I received an email ten days after placing my order claiming that I had already been informed that the six cases of $80/case prescription cat food for my sick cat was out of stock and that the company had canceled my order. I was never informed that the food was out of stock at any point during that ten day period, including at the time of purchase. This was dishonest on multiple levels and given my animal was deathly sick and suddenly switched to this new food by his doctor, I had none of this food in my home except a few cans left from the vet. I had to scramble to beg the cart to sell me the last of the cans they had in stock. Then had to order from Chewy. I thought overflow was honest up until now.

Both times I ordered with you it was a nightmare. Never again. You don’t have the products that say in stock on your website. I have your company a second chance same result. You need to update you inventory controls so your website reflects what is actually in stock. Please remove me from all your emails and ads as I will not shop with you again. Gary Arruda

Delivery was longer and said not happy call chilies got my order in 24 hours

Worth ZERO Stars! Usually order from Chewy but they were out of my cat RX food. Petflow said in stock and delivery in one week. Date kept pushing out. Was supposed to deliver today (two weeks after order. Only half of order delivered - which did not include RX food I needed. Confirmation email says bother were shipped days ago and both were supposed to be delierved. Called Petflow and they told me it was out of stock and did nto actully ship from their warehosue despite the confirmation email saying Petflow was shipping and it was being delievred today. No due date for delivery... REALLY BAD CUSTOMER COMMUNICATION AND SERVICE! THEY OFFERED TO CANCEL ORDER BUT THAT IS IT....WOULD NEVER ORDER FROM THEM AGAIN!

When ever I speak with 'xxxxxx' (not positive) it is a long conversation, followed by longer times on the telephone to correct her errors. The woman does not listen. She deletes saved 'programs' that include savings. She doesn't let one finish a sentence and guesses at what one might say, usually wrong, leaving customer with errors on orders and no way to have to errors corrected.

Well- you said you had my cat treats in stock- but you didn’t So won’t be ordering from you again

I ordered dry dog food on the 18th of December; was notified of a 3 to 4 day delay. Today is the 27th of December and guess what??????no dog food. Called and the young man was not happy with me an offered a refund...which I accepted. What has happened to PetFlow??? I have ordered many times and have never that this problem. Royal Canine must be a high demand dry food. By the way, the charge for this food had already been taken out of my card pretty much right after I ordered it!

I placed an order. I was told the items were in stock. To make the minimum charge I had to buy something else. No problem. A few days later the items I ordered are not in stock. So I didn’t get what I wanted and I had to buy something else that I really didn’t want. Not a good start on my becoming a happy customer.