PetflowReviews of petflow.com

I placed an online order. I record a confirmation email. Within minutes I rec'd another email saying my CC was denied. Knowing my CC was valid, I placed a second online order. Again, rec'd a confirmation email from Petflow and within minutes received an email that the CC was denied. I placed a third online order, received a confirmation email but this time, no subsequent email that it was denied. The next day I checked my CC charges online and saw 3 charges from Petflow. I called Petflow explaining the issue and that I did not want THREE orders. The representative assured me that only one shipment would occur, that she would cancel 2 of the shipments and that I would receive a credit for 2 orders. The following week I rec'd all 3 shipments and was charged 3 times. Next time I will buy local.

Order confirmation said it would ship the following day. It didn’t. Two days after that, they sent an e-mail stating that it had shipped. It hadn’t. Two days after that, FedEx actually picked it up. PetFlow told me they’d request an interception and return via FedEx. They didn’t. Finally, after contacting them several times, and contesting the credit card charge, they did the right thing and issued a refund. It shouldn’t be this difficult to do business with a company. I’ll go elsewhere

I placed an order for dog food, I waited several days, no word from You, I called & was told it would ship on Monday 1/4/21. Then 3 days later received a email telling me there was no product available. Very disappointed, I would not recommend this site or use it again.

I have yet to receive my order from the beginning of November. It is now January 9th.

I've been a customer over 10 years and since then closed my account. I was treated very rudely by an operator. When he thought I was yelling at him, he hung up on me. I called back the next day over the weekend and spoke with Jared, who i believe was the same operator. I once again was treated rudely, when I asked to speak with a manager or supervisor, he said they contact me the next day. I then asked him what his name was, he hung up the phone. I was never contacted by anyone to solve this dispute. I am not someone who likes to complain, but I do know how a customer should be treated. I do not want to see this operator fired, but possibly retrained. I will never come back as a customer, and I have permanently closed my account with Petflow. Regards, Kelly Wong.

Food was overpriced compared to alternative stores and websites. Took too long verifying vet information in order to start shipment. Delivery took longer than expected once processed. Shows as "Delivered" but package never arrived. Terrible service, will not use PetFlow in the future.

My prescription /auto ship dog food was back ordered . Instead of communicating this my emails kept saying it was shipping. With a special food it was stressful. I know it was during the busy holidays but to not communicate and keep me on the string for two weeks was unacceptable.

Keep reordering my cat food and not receiving it. Called a few times and waited on hold forever and then disconnected.