PetflowReviews of petflow.com

I have called twice to get a return label and still haven't received it. I'd like to get the product back to you but can't do it Til I get the return label.

While I love the dry dog food I am disappointed that every can in the 12 pack of Merrick was dented. Every one. They weren't swollen and were fine when opened but I am not happy about it. The little plastic small servings of Merrick seemed okay. Some were a little puffy but okay when I opened them. I'm going to think twice about reordering the canned food.

Took forever

Make sure you have plenty of dog food before you order I had a hiccup they were out of stuff that I had ordered and now my delivery is 5 days late I had to come out of pocket an extra $40 for more dog food it was very inconvenient we ended up not saving money actually putting out an extra $40 not happy about that

My experience was very satisfactory but I don't like one of your current procedures. You will not keep my Vets prescription on file, EVEN WITH REFILLS ON IT, with the exception if I sign up for Autoship. For a few reasons, Autoship does not work for my circumstance. I don't like the idea that we have to bother my Vet every time I need the prescription filled. I wish you would change this. Other than that, I am a happy customer!

So convenient! Saved money and never had to run around to pick it up! Love it!!!

Watch the fine print for special offers. They can sound too good to be true.

Cancelling auto-ship requires a call, chat, or email contact with customer service. Hence, it is a major inconvenience to cancel auto-ship. They should make it easier.