PetflowReviews of petflow.com

The cats have not been on this food for very long. We were getting it from the vet but because they are quite a ways from where we are, I thought ordering off of Amazon would be easier and cheaper. Amazon directed me to the PetFlow site where I placed my order. I had a half of a small bag of food left at this time. I kept checking back to see when the food would ship because I needed to know if I should buy some more waiting on the shipped order. I then get an email stating they can't get in touch with my vet. I called the vet, they found the form and faxed it back the same day. We are now 3 days in from the original order date. Next, I get an email saying the order has shipped. I'm looking for a tracking number so I can see if I need to buy more food before it gets here. There is no tracking number. I email the help desk, and receive an email saying they would get me the tracking number. The next day I get an email saying my order can't be shipped because my credit card was rejected. That's not possible because it's a corporate card, so I call again! The person that answered can't make out what is going on with the account. It looks like the card was denied and re ran and accepted and the food was actually shipped but no tracking number. Again, they will look and email me. I don't really want all these conflicting emails, I just need to know when the food will get here!! As I hang up the phone, I get a package and the food is here. I'm happy it's here, but if I have to go through this every time, I will not be ordering from here again. It was inconvenient to order from the vet but this is even worse!

I was so excited to order my first time - I ordered 2 30 pound bags of Blue Buffalo Weight Management and then referred my mother and several friends. I had a confirmation number but never received anything else. My mom received tracking email and I hadn't received anything (ordered a full day earlier), so after about 5 days, I checked status on line and it said I had no pending orders and no order history. I sent a contact us. I was sent an email after the contact us advising that one bag was removed as they were out but one bag would be delivered. I received a second email advising this email was sent in error and my whole order was cancelled and that it would take 3-5 days for my credit card to be credited. I had to request an update. I never received anything proactively advising there was an issue. I was told it was because they were out of the product I wanted, but was never offered back-order. I wasn't even offered the same price (20% discount) until I suggested it. While I liked how the customer service representative finally responded to my concerns, I should have been notified of the issue. I should not have had to wait and then send a contact us to find out what was going on. My mom had a completely different experience. She received her items timely and had notifications along the way. I had no notifications until I actually had to reach out. Poor Service on the front end. I was asked by the representative to give you another chance, however, I am very concerned that this was my first experience ordering from a company on line and it wasn't a good experience. I still need to check to make sure my account was credited.........

Very dissatisifed with length of time from order to delivery. I can order from Wag.com and have it the next day. Yours took at least five days.

Unlikely to use this service again. Took two weeks to get my order of prescription cat food, despite a much shorter shipping window advertised through the site. They never contacted me about the delay at all, and when I called to inquire, I was just told that it'll be here soon -- they couldn't provide me with any meaningful update on the status, except to say my vet had approved the prescription the same day the order was placed. It took a week after I called for the order to arrive, and I ended up having to go get the food from a different source.

The prices are good and attract customers. However, I have an order that is nearly two weeks old and I still have not received my order. According to the Pet Pharmacy that PetFlow contracted, one of the two prescriptions was not formally approved by my vet clinic. However, no one followed up to let me know. Consequently, I made several trips back to my vet clinic to purchase more prescription food. If I had known that there was a lack of communication between my clinic and the Pet pharmacy, I could have inquired. I did not know. It wasn't until I inquired about my order (twice) with PetFlow who asked me to contact the Pet Pharmacy that I found out that the approval had not been obtained. PetFlow should have followed up with the Pet Pharmacy to find out what was holding up my order and to notify me. Instead, I had to pursue the matter and make all the phone calls. I was really disappointed about how this was handled. As of now, I am still waiting on my order. I have not been told whether either of the prescription food has been shipped nor its status. I would have to say that even though the prices are competitive, the service is very disappointing and may not be worth ordering through PetFlow.

Got my package of 6-months of cat food delivered to my front porch yesterday. When I saw the huge package out there, I immediately went out to get it only to discover that I could not pick it up, or even push it to the door. I had to wait for my roommate to come home. She is stronger than me but also had a problem getting it to the door. The package was extremely heavy. It took both of us to push it in the door and then we opened it in the living room and carried the packages of cat food into the kitchen. This is the most ridiculous packaging I have ever encountered in my life. How the Fed Ex man got it up two flights of stairs to our front porch is beyond me. Is there some reason you couldn't have broken this down into smaller, manageable package sizes? Your prices are good but the packaging is such that I will never order from you again.

I like the rug but I changed the color I wanted on comp. and they ended up sending me 2 rugs 2 different colors im sure I paid for 2 rugs but on comp it showed like I just changed color not how many I had ordered a rug which I like the rug but I changed color I wanted before I ended buying the rug and it looked like I did just that but when it was delivered I got 2 rugs 2 different colors so im sured I was charged for 2 rugs instead of just 1 rug

Didn't get entire order and had to call to get the other item. Still waiting.