PetflowReviews of petflow.com

Sent crushed product, terrible customer service. Won't be ordering from Petflow again.

I have been trying to get prescription food for my cat for almost 2 months. This is the ONLY company that has not been able to verify the prescription with my vet. I tried this company because they were the only one that I could find that had the prescription treats for my cat. I'm calling tomorrow and canceling my order. Never again will I order from here.

Bad service. Placed an order, after a few days without hearing from them I finally received an email saying my items were back ordered and they didn’t know when they would have it for delivery. Needless to say I cancelled the order

pposed to be delivered on 01/12 but haven't received it yet as of 01/18. I emailed to the customer service, but no reply. And still waiting !

Horrible. On 1-4 i went through a lot of hassle to order a prescription pet food that was stated as in stock. On 1-7 email saying they didnt have it and would let me know when it comes in. Chewy.com delivered this same food to a friend 6 days ago. I am switching back to Chrwy and will never order from this company again.

I ordered canned cat food specifically for cats with urinary tract issues on-line on January 3. It requires a prescription from a veterinarian, and I included the name of our vet with the order. We specified that the delivery was to be to our home address, but the billing address was my husband's office. The next day I got a call from a very nice young man who needed clarification of the discrepancy between shipping and billing. I went over the information, he said he "had it" and the food would go out the same day (1/4/21). The next day I got an email to call because they needed more information on the billing address. I went over it again, what they now had was correct, and I believed we'd be getting the food within 2 or 3 days. The next day (and the next day) I received the exact same emails, I called and the information they had was correct, but on January 7 I asked whether the order had gone out and now I was told they were awaiting the O.K. from my vet. At that point I had just had it and told them to cancel the order. "Matt," the person I had first spoken to, apologized profusely but it didn't solve the problem that I was down to 5 cans of the food my cat needed. I have never had an on-line order process go so poorly in the past 10 years. Order from PetFlow at your peril!!

Website not accurate in terms of product availability

This is my first order so I’m going on inexperience, It seems a bit unreasonable to wait two weeks for delivery of an order. Maybe use a different carrier??? FedEx certainly does not rush! If this is typical I will shop elsewhere.