PetflowReviews of petflow.com

I decided to cancel my auto-ship plan so I followed the "easy instructions" in the email I received when I signed up. However, the site wouldn't let me cancel the plan (even though there was a button, it was permanently dimmed and unclickable). It told me I had to call. On the phone call, I was pestered REPEATEDLY about keeping the plan, in the kind of badgering, antagonistic way that you might expect from a seedy used car salesman who won't give you back your driver's license after a test drive. Before my attempt to cancel the auto-ship, I was intent on simply doing just that... and I would have remained their customer. After the hoops and the aggressive tactics by the phone rep to NOT cancel the auto-ship, they've simple lost me as a customer altogether. Ultimately, they didn't offer a huge value over any other online pet supply source (or, for that matter, a brick store a couple of miles from my home), and the slimy tactics only sealed the case. I'm taking my dollars elsewhere.

My dog loves these snacks and of course he doesn't care if they came broken but I do!..they came with air pillows packed only on the bottom of the box...duh!...too bad because this was my first experience with this company..now the last!

Almost 2 weeks to get my item? Then its dropped at a post office and I wont get it for 2 more days!!!! Ive never seen an online purchase take 2 weeks!! What a joke! Get another carrier or work thru Amazon?? Sheesh Havent seen the product yet so what can I say???

Placed my order on 4/16. It was shipped 4/18. It is 4/29 and I have not received delivery and my credit card has been charged. I'm disappointed.

The carrot sweetpotato sticks smelled soured. ( I smelled it after she turned her head cause she loves carrots and sweetpotatoes.)

I would not recommend this company, as they will not ship to US military forces stationed overseas (APO addresses). When I placed my order it went thru, only to be emailed at a later date to say that they ship via Fed ex and could not ship to me, but would be willing to ship to another address. That would be an added expense on my end for postage and the inconvenience of another person. I would not recommend this company to any one, until they support their military by shipping items to them.

Ordered on April 16th it is April 27th and I haven't received order yet. I checked tracking and it didn't ship until April 24th, should be here May 1st. Even with free shipping this is too long to wait. I expected 10 days at the longest

I ordered 4 bags of 30# dog food and 2 boxes of dog treats for 2 dogs (don't ask). The boxes came smashed and open, along with one of the dog bags being punctured and food coming out within the box and outside the box. I called customer service and they were very helpful and sensitive. I told them they definitely need to reinforce their packaging especially when shipping 120$ of kibble per box. They offered to send a replacement bag.