PetflowReviews of petflow.com

Terrible shipping experience

Your customer phone service stinks. No one answers. Eventually you are asked to leave a message.

My order is still not delivered. This order took way too long. This was supposed to be delivered yesterday and no show.

Website stated delivery in one to three days after order is placed. But, actual delivery was over a week. As a result, I had to purchase dog food from a local retail store, which cost time and money. I will never order from this company again.

Web site is not functioning properly. The auto ship is all screwed up. I tried to change the product in my monthly shipment. I thought I had replaced the product but received received something I didn’t order. You cannot change anything on auto ship without calling customer care. It is far from being customer friendly. If you expect to be successful with online ordering, you had best repair & correct your ordering program.

I am new to PetFlow and my first experience was very frustrating. I mailed two prescriptions one of which was lost or misplaced by Petflow and the other was processed and shipped (they claimed) but never arrived. When I tried to get a replacement, I was told they needed another script from my vet to replace. I was told the same for the prescription that Petflow lost. Two prescriptions, neither received. I spoke to customer service several times and the last explained I was a new customer and was very disappointed with my experience. They didn't seem to care much and certainly there was no effort to retain me as a customer. I'm going back to Allivet and Chewy.

I received incorrect item, tried returning item, was confirmed it was not incorrect. Although, dry food had different description. Reached out to food company, company confirmed it was in deed different dry food. Will not be ordering from Petflow again.

I haven't received my order yet. My order is #8669272. Order was placed two weeks ago.