PetflowReviews of petflow.com

The product I ordered was showed as available. Then after my vet approved the order we were told it was not. Getting the product ordered was a challenge because I hade to set up an account and then my vet spent time to approve the order. Don't advertise false availability.

I ordered Rx dog food - you got approval - said it was in shipping and then a week later I get a cancellation notice. I ordered from your site because it did not say out of stock or on backordered . If you do not have it in stock you should state that on the product!

I ordered a lamb product, but when I checked it had been changed to chicken. I was never asked if that was alright.

I am extremely disappointed with PetFlow and an order I recently placed. The prescription food I ordered for my cat- Hill’s d/d feline duck canned has been sold out online for over a month. When I found it was available online with PetFlow, I placed an order for 2 cases. Because I had not ordered with PetFlow previously, I needed to provide a copy of my cat’s prescription. I called two different times and was given two different answers about providing my cat’s prescription. In the meantime of getting my cat’s prescription e-mailed to PetFlow, and verified, the 2 cases of food I ordered were sold to another customer. I find this extremely disappointing. I ordered these cases when they were available, I provided my credit card number, and because my prescription was not on file, these cases were sold out from under me. This is like taking a reservation and not holding it. Now, because my cat’s food cannot be located with PetFlow’s third party distributor, my entire order has been canceled. Not happy with the way PetFlow handled this order at all.

Failed to get products ordered

Petflow is the worst. I ordered cat food for my cat that is sick and just had surgery and they did not ship the food. I called last week and they told me that they would gonna ship it on Monday.. Today is Tuesday and I just called to confirm and they told me they don’t have shipped yet because there is out of stock. Just cancelled my order Never again Petflow

PetFlow sold past their stock. It's a poor business practice to accept money for goods you can not provide. I have now received 4 emails delaying the order, and no email response to an email complaint I sent last week. I spoke to an employee who assured me the order would be delivered just 2 days after the rest of my order (the rest of my order was delivered on the 19th of Feb). Then I called a second time, as I had ran out of dog food and had to get some rush delivered from another distributor, costing me extra money, because I chose to trust the pet flow employee and keep the order. Then when it didn't arrive a few days later I received another email, and called to speak to a second employee. This employee assured me it was in stock in their Las Vegas location, and I should be receiving an email with a tracking number in the next day or so. However, today I received yet another email telling me it is out of stock, the order should be delayed by a few days, and I'll be receiving a tracking order shortly. I have yet to receive a tracking number, it has yet to be shipped, and it's over a week past the original delivery date. This is a poor business practice, especially during these carzy COVID times requiring families to budget more so than ever. I do not have extra funds to pay for dog food I don't receive, and I don't have funds to rush deliver food because of the poor planning of the person counting what's in stock. When I asked for them to provide an additional discount due to me having to spend extra funds. The only thing they offered was $15 off a future order, but I don't want to continue business with a company that wasn't considerate of my money or time or more importantly, my dog. No one from the company has contacted me to fix the situation, and I just now received another email telling me it's out of stock, but I should have a tracking number in a couple of days. This is unacceptable.

Food was in stock when ordered. Order cancelled after transaction complete. You can do better than that