PetflowReviews of petflow.com

I ordered online and was very frustrated. I ordered one dog food brand and received something else I called and spoke with Erica I explained the situation to her and she reordered the correct food and emailed a return label I took the box with return label to FedEx and they got it out of my car and took it into the store Everyone was exteremely courteous and helpful I am pleased and thankful I am hoping the next arrival has the correct food. A box with 60 lbs of food is difficult to lift off the porch and into the car

I've only had this for a week so still in its trial phase. The sensor seems very sporadic as to when it gives its "ssss". I wave my hand in front of it several times to test it but nothing happens. Then I turn my back and it goes off. Also the instruction manual isn't very helpful.

Shipping results were good. Toys we ordered are great fun, reasonably priced. Won't purchase again until price is more competitive. We buy the 50+ lbs bag of Pedigree dry dog food. However, Pet Flow doesn't have that available.

I have ordered from Petflow several times. This last time I left items in my cart before checking out. I got busy and forgot about the order until Petflow sent me a reminder a couple of days later. I went back to complete the order only to find out the items had been replaced with similar, but alternate items. Not only were they different than what I had originally placed in my cart, but the prices had significantly increased. I completely understand if a 'promotional' offer had expired , but to replace my original choices with other similar items is not good marketing practices, in my opinion.

I called in to put a temporary hold on my food shipments because we had to put one of my dogs down. Instead of compassion from this pet friendly company they were more concerned with saving the sale than keeping a customer for life.

I use this site for pet food and it works fine. The issue I have is that to cancel my standing order there was no way to cancel the standing order without having to call to do so. This seems border line illegal to me. There was no way to cancel it or to remove my credit without calling.

I bought B.F.F. canned cat food for a cheaper price with similar ingredients. The first time my pet ate half of it, but didn't like the leftovers. It was actually left overnight until I brought the Weruva back. He continues to eat what's left of it but not as fast as Weruva canned wet food. I don't think he cares for tuna everyday. I'm going back to the Weruva variety until I can find a better deal. If your cat likes tuna daily, try this. It comes in small pieces so you don't have to chop it up. The 10oz. can is equivalent to two 5.5oz cans. Unfortunately, I was not pleased with my order and requested a refund. I was told I could go to my local post office and drop off the unopened case only. So, I printed the label from my pc and went to the post office only to find out it was missing a second bar code and I could only bring it to FedEx ground which is miles away. Now I'm stuck with two cases unless I find a FedEx ground truck going my way. I would not recommend this product to a friend.

Email promotions are misleading.