PetflowReviews of petflow.com

I ordered Petflow and received an email that the credit card on file was no longer valid. I then reordered with a new credit card. I received my order and a week later I received a duplicate order. They indicated that put it through the credit card two times before canceling. The email did not indicate this. When I called, they did send me a return label but indicated I had to pay $9.95 shipping and take product to a fedex return center. I order online because it is hard for me to get out. I told them it is unfair to pay return shipping since this was not my fault. I assumed their note indicating bad credit card would cancel the order. Will not order from this company again and did enjoy their service in the past.

I have not even received my order yet so I cant rate it. I have tried to find it with the transaction number but it shows me nothing.

I travel a lot for work which makes the idea of delivery services very appealing. I ordered a couple bags of food as a trial. In the order I indicated I didn't want to receive marketing communications from you. Before my dog food had arrived you had someone CALL ME and try to upsell me into regular deliveries. That alone was for me not to use your services again. But then I got your food. It was delivered when I wasn't at home which was fine. But the issue was the box was so heavy I had to cut it open on the porch and the drag the bags inside. Who thought shipping 60 pounds of food in a single unmovable box?!? Really?!? Overall not a good customer experience. Petsmart is just a few miles from my house. It's not a big deal to go there. I just have to find the time. I was looking for a more convenient option. Unfortunately Petflow is not it.

There is no option to send an email or fax the prescription myself. Its much quicker & I know its getting taken care of if I do it. Know, I may think an order is placed, but then a few days later I get an email saying there's a problem...so now I have to call the vet myself anyway, the order is delayed & I most likely have to buy an emergency bag to tide me over until my shipment comes in. So in the long run, I'm not saving any money, I'm annoyed & hugely inconvenienced. Plus it's one of their forms that needs to be signed & on a Saturday they're not open to get the ball rolling. I think I may not use this company anymore for food deliveries, it's too much of a headache

I've ordered from Petflow.com several times and it has always been an easy experience; except for my last order. They say "You know who your friends are in times of crisis." and the saying applies to business as well. I ordered on May 11th, received shipment confirmation on the 13th for my order to arrive by the 14th. This is where it goes downhill, on the 14th of May, Petflow communicates that 3 out of my 6 items I ordered are out of stock. No worries, you've been refunded. But on top of this, instead of my order arriving as estimated on my shipment confirmation by the 14th, I didn't receive it until the 21st of May. There was no indication that my order was going to be delayed as well, Petflow was still referring my shipment would arrive by the 14th. It wasn't until the 14th of May that the status updated and put up the revised shipment arrival. I understand that there can be some hiccups with online shopping. But the difference between a pleasant experience and a bad one is communication. Petflow dropped the ball on communication. There was no "Opps, sorry for the mistake with our website logistics, how about a free ship or discount coupon on us next time?" This experience turned this customer from a loyal one to a maybe not, because what's the point of ordering if the majority of your items will be "out of stock" by the time it ships out? I would not recommend this website unless you had no other options.

bought this rug after reading such wonderful reviews. OH MERCY - if you put it by the door anyone that walks on it can trip and break their necks! Rug wads up and wraps around my feet just walking on it. Won't buy another - might be a good rug to put in a cage or bed but not the floor.....unhappy with my 42 dollar purchase :(

Somehow I managed to order or receive wrong siZe dog food:( I needed a large bag of toy breed but instead recvd large feed

I purchased a DNA test (Wisdom Panel) from you to determine the breed of dog I recently adopted. The Wisdom Panel folks required that I tell them what kind of dog I believe it is! Are they kidding??? Not only that, but I was required to disclose where I adopted the dog. Will they now contact the rescue group and ask what kind of dog they think she is? This is terribly disappointing and I have no confidence that whatever results return are valid. I did this once before with a DNA testing service and they asked no questions about the dog and the result that came back to me was satisfying and convincing. I should have used them; my bad!