PetflowReviews of petflow.com

Disappointed in the auto ship. Did not ship within (48 hours) as advertised. Changed credit card information (card no longer valid) but it didn't change it for the auto ship for current orders delaying the shipment resulting in my dogs running out of food. Had to spend more money to purchase more food until shipment arrives. Very disappointed customer!

What I really WANTED with this order, was some of the .79 cent Bully Sticks, and I ordered them first. Then I ordered some of the Lamb Ears. I kept getting told that I needed to buy MORE to total $17, so I went back to look at other items. When I received my ordrer, all I had were the Lamb Ears! I really wanted the Bully Sticks for my 3/4 Frenchie pup to cut his teeth on. The Lamb Ears are very, very THIN, not much to them, and not at all what I wanted. I called about the order & I was told that the Bully Sticks are ALWAYS .99 cents each & never go below that, so it wouldn't make any difference if I ordered them next time. BUT I still have the message I got from Pet Flow on 6-11-14 advertising Bully Sticks for .79 cents each! I am retired, & live on a fixed income. It may be a long time before I can afford to order again. Every PENNY counts for me! And I am VERY UNHAPPY to have missed the .79 cent Bully Sticks! :(

I was a auto ship customer a while ago. I cancelled this service because there were too many issues and I always ended up with too much food on hand. I began ordering myself on a monthly basis. After many phone calls from your company asking me to do the auto ship service again I finally gave in and said yes. Last month I needed to change my order a bit. I called in to your customer service line and spoke with someone that made the changes for me during the week that I have to make changes. She sent me an email with my changes for that particular month. When my shipment arrived it was what I normally ordered( 1 17 lb bag & 1 case of canned) not my changed order. I called your customer service number and explained what happened. They were very nice and told me they would ship my additional case of canned ( I changed to 2 cases of canned and no dry bag) out to me immediately. I again was emailed all the changes. I then was shipped a 2nd 17 lb of dog food and not my canned food. I called the customer service number again and they apologized and said they would send out my canned food. After a week I had not received my case of canned food so I called again and asked what had happened. Customer service looked into it and came back on the phone and told me that my canned order had been cancelled by someone else because it looked like it had already shipped. Again I got apologies and finally I received my canned food after 4 phone calls to your customer service department. This is suppose to be a convenient service! I now have 3 17 lb bags of dry food( I had not opened the one from the month before that is why I cancelled the dry food this past month) on hand. I found this experience to be very frustrating. Your customer service staff are all very nice and helpful and since they sent me emails of all changes I can't help but think there is a disconnect somewhere between your customer service department and your shipping department. This was the reason I cancelled this service before. I have not cancelled this service yet but I am considering it. I am hoping that I will have a much better experience next month.

I ordered 4 items. Acouple of days later I got a refund for 1 item....they said they were out of stock....funny, it was in stock when I paid for it...For some reason I counted the number of items in the box....there should have been 24 items in eac....there were 24 in 2 boxes and only 23 in 1 box. I emailed to ask what they would like to do about it...no reply. I guess this one is 2 strikes you're out!

I received the anti-flea meds, but not the dog collar I ordered. There was no shipping list inside the pkg. Very disappointed!

Expiration date is only 1 month from when I received the cat food. I ordered 5 bags thinking the expiration date would be at least 6 months, like it would be if I had purchased it from my local pet store. I have only one cat and she could not possibly eat all 5 bags in a month, infact she will only eat 1bag in that time frame, so I will have 4 bags that I will have to give away. You need to inform customers of the expiration dates. I would never have bought one, let alone 5 bags, in the store with an expiration date this close.

I got a coupon for this website. During the checkout process, which froze multiple times, I applied my coupon code. The coupon registered and the appropriate amount was deducted. I proceeded to paypal to complete the transaction. After I hit pay I noticed the total had changed and the discount was gone. Customer service refused to acknowledge there was a problem with their checkout process and insinuated it was my doing and would not credit my paypal account the difference, which was around $12. They offered me a $4 and change credit off of my next order. I opted out. Not a company I want to do business with again.

I received a recommendation to try Petflow, so even though I usually order from Wag.com, I decided to try them. I ordered my pet food on a Sunday, and my email confirmation said that my order would be packed and shipped on Monday. At the end of the day Monday, I still hadn't received a shipping confirmation, so I called their customer service. The person there told me that he would request to have it expedited. Come Tuesday morning, still no shipping notice, so I called again- they couldn't figure out what was going on with my order, but promised they'd figure it out and get a shipping confirmation to me that afternoon. By Tuesday evening, I still hadn't received any type of confirmation, so I called again. This time, I just asked for them to refund my money. The whole process was ridiculous. When I ordered my pet food from Wag.com the next day, my order was packed and shipped with a confirmation email to me within 40 minutes of placing my order. I will never be ordering through Petflow again.