PetflowReviews of petflow.com

I have yet to receive my order! This is paramount to my aging dog’s health and longevity. What is going on there????!

My order for my dog's medication was placed on February 16th. Today is March 6th and it still hasn't arrived. I had to order from another company before we ran out, and it was here in 3 days. This was my first time trying this company but I will not likely order from there again.

You get one star for allowing me to purchase product you didn’t even have. I could have ordered somewhere else but your confirmation prevented me from doing that. Bad customer service move, you should have been honest upfront.

When o ordered the food it was on back order... no indication was given. It wasn’t until I contacted you I was told my order was cx and I should have gotten an email. Coincidentally I received the email during our conversation... will never order from your company again

I place a order for prescription food for my Dog. Add said in stock and would be ready for delivery in two days. Week later had got no email on when order would be shipped. Called and was told not in stock. Canceled order I needed the food and they couldn’t give me a date when they would have it.Would have same me time if they would have said not in stock.

I made my first purchase with PetFlow on February 22nd for my dogs new food that Chewy’s didn’t carry. After I placed my order I placed an order with Chewy’s for my other dogs food. That day I received a tracking number for my Chewy’s package but not my PetFlow. So the next day I texted PetFlow customer service thinking maybe I had missed the email with the tracking number. After an hour wait I finally talked to someone that was NOT helpful at all. They said I might receive the package on Friday (which placed the order early Monday and talked to customer service Tuesday). Well apparently that was definitely a guess because finally received my package on that Saturday. After it had been received I texted customer service again to tell them I wanted to cancel my auto ship. They didn’t seem to care or be surprised. I know I won’t be making a purchase with them again!

I ordered dog food based on the description provided by Petflow. When it arrived, the bag revealed that it was for a different size dog than on the web site. I asked them to send me a replacement. They said they couldn't until they received the original item back. Since I needed the food, I went ahead and ordered the correct food. It took over a week to arrive. Next time I ordered the food, they again sent the wrong food. This time they allowed me to keep it so my puppy had something to eat until the new bag arrived. I have since found the food on Amazon and will order from them going forward. Incidentally, in spite of informing them twice of incorrect information on their web site, it has yet to be corrected. I used to order from Chewy before they stopped carrying the brand of dog food my dogs eat. They had great customer service. The food always arrived the day after I order it. Once I made the mistake or ordering the wrong size Starmark treats for my dog. They overnighted the correct size, and told me to donate the others to the shelter.

I’ve ordered veterinary food for my cat. After a few days petflow told me the vet did not send the prescription. Vet never received the request (at the same time i’ve ordered from chewy, vet received request, responded, chewy shipped and I received the order). Before I could send the manual prescription my vet sent, petflow told me the item I’ve ordered was now out of stock. Just a pure disappointment.