PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 1,957 reviews with 2 stars · Clear filters
customer
First-time customer, I ordered canned cat food because of the good price. Free shipping--good! Timely delivery--good. However, the packaging was terrible both boxes split open and from one box 3 cans had popped open spilling liquid throughout. Three other cans were so badly dented that I couldn't trust that the product was not tainted. Thus one-fifth of the 32 cans were unusable and had to be discarded. So much for the good price!
Tammmy M.
This is the second time that I’ve been sent, two shipments, the system said I needed to update my credit card, I did and then it was double charged and foible shipped
WANDA H.
Ordered and you didn’t have in stock. Still waiting
Vicki
The product ordered needed to be shipped from a further destination. FedEx gave an arrival date of Monday, May 8 then changed their arrival date to Sunday , May 7. It actually arrived on Tuesday May 9. I had to go to the store to buy some dry food to see me through to Tuesday.
JK
I arrived at site via a link that promised a discount. Discount appeared on checkout page and I checked out with the discount applied. However, discount was not included in final billing, so I feel I was cheated.
WILLIAM C.
To start, the order did not go through after 4 attempts using my debit card, to the point of me being highly suspicious about a scam. It was not until I called the phone number, because the rep in the chat and the text were dismissal, that I was notified there was a problem with the company's system not processing cards. I did order through PayPal, just to receive one case of food and not two as ordered. I was not notified until I made another query that the warehouse ran out of what I ordered and they have to get it from another. So, if customers don't ask, we are not informed but be left into limbo. Customers like me do no need apologies, what we need is for companies to act proactive and aware of what real marketing is.
Ariana
Due to shipping restrictions I was unable to reroute the delivery via my FedEx delivery manager. This is a big issue for me because I live in an apartment complex with a lot of theft, and having my cat’s expensive food stolen is too much of a risk to take when ordering from PetFlow.
KSzymo
Customer service is non-existent. Shipping takes forever.