PetflowReviews of petflow.com

Look elsewhere. As Perflow customers for years, we happily looked to their team as a partner in caring for our pets - enabling us to “set it and forget it,” ensuring high quality food arrived to our home regularly. Over the last 6 months, something has changed dramatically and, as of today, we have shifted to a competitor (Chewy). Our orders would arrive half full filled or damaged, with bags of dog food missing or open. Today we discovered that, due to a known, internal issue, our confirmed order just never shipped and was instead placed on hold. Now we’ve run out of dog food, had to scramble for a same day delivery as were traveling for work. All around disappointing experience. Petflow has lost our trust as customers.

New website not working, unable to access my account. Company is not answering phones or emails, needed to adjust my autoship date and am unable. This means the company can charge my credit card when they want and are not accountable, as they are not communicating with customers. I am going to have to file a complaint with the BBB to try to get my financial info out of their system. I've always had good experiences in the past. How disappointing and inexcusable.

Never got my pet food ordered weeks ago. They haven't answered their phone for quite some time. Instead the same recording says "due to technical issues" chat with us instead, however, they don't respond to chat after trying multiple times.

No response from Petflow to email sent advising that order 007991007 has been “pending” since March 6 and no progress has been made for that order to get fulfilled and shipped

I placed 2 orders- one for royal canin PR and one for PD canned cat food. The status showed that it was available. I provided the prescription from my vet a day after ordering. A week went by and I did not receive a shipment notification for either order. So I tried to contact customer service by phone and after 10 min.waiting I hung up. Then I tried by chat and finally by email. Savannah responded and told me that orders were being sent to the pharmacy dept? And then she said that she didn’t know when that would be sorted out. Finally I asked if petflow was going to process my order and she said neither order could be processed. I also tried to call again last week, but your phones weren’t working? Very disappointing experience overall. Petflow didn’t have the product but said that the product was in stock on the website. Customer service was very difficult to contact and I guess the phone and order mgt processes have issues as well. The orders were cancelled when requested. But I knew that the PR wasn’t going to be processed since my credit card charge was reversed. I actually asked the internet if petflow was legit. If I could have provided a 0 star rating I would have. Product availability should be accurate and if the product isn’t available, the customer should be notified immediately. Not having live customer service reps is a big minus. And I guess Savannah is your only rep since she was the only rep who answered my emails. And the excuse about the pharmacy getting the orders was really lame as well.

Reading customers emails and requests

Did not arrive on time, and the order was incomplete. Your internet page, and your phone number are not working, so there is no one to talk to. Very disappointed!!!

Fix your new website