PetflowReviews of petflow.com

Although in the past I have ordered from Petflow without a hitch, this last order experience has changed my opinion about ever ordering from them again. I am traveling with my dogs and ordered food to be sent to where I am staying. When I didn't receive my food after 8 days I called. I was told my order had shipped 8 days prior (the day I ordered) and to expect it in the next day or two. At this point I was just about out of food for my dogs but thought I'd wait for the delivery. On day 13 I called again. This time I was told my order never shipped on the day I ordered (as I had been told on my prior call) and I should expect it in another 4 days! Needless to say I am most aggravated about the customer service. No discount or reimbursement for shipping was offered. I asked them to stop delivery as I can not wait for delivery. I was told FedEx may or may not cancel so when it is delivered I can call them, get a return label, and then I can return it! Needless to say I'll be running to a pet store tomorrow to purchase the food I need and re-thinking ordering from Petflow in the future.

Can't cancel a program without a phone call, now have duplicate programs going. Can't cancel credit cards when associated with program. Really cumbersome

I placed an order online for some Hill's kitten food. I waited over two weeks before I called them looking for my order. The day AFTER I PLACED THE ORDER they actually called me on the phone, trying to get me to make this a standing order, offering me some kind of benefit to doing this. I told I wasn't comfortable leaving my credit card number on file. I was able to get off the phone with her, but not easily. Kind of irked me. At least wait until I get my 1st order with you before trying to snare me! Then during the two weeks I was waiting for my order to arrive, they emailed me every day with one offer or another, also irked me. I don't need anymore unsolicited emails, thank you! OK I'm tired of waiting patiently for my order so I called this morning to check the status. The girl couldn't find my order, I had to wait about 5 minutes on hold before she came back on. They had cancelled my order 11 days earlier - but didn't see the need to inform me of this!!! WHAT? She then said the warehouse cancelled the order as they didn't have the product in stock. Then she told me they would probably be getting it in soon and for me to place another order. Again, WHAT? Sorry, you won't be getting another chance at getting my business. You all came off way too greedy for my business to the point of aggravating me, and then didn't even notify me that you a) didn't have my product, and b) tried to make me go place another order! Sorry, not interested.

My dogs were not very happy with their chew toys I bought them......in fact they would not even go around them. They had a "funny" smell to them. Maybe I will try again later.*

the "bully bones" were not as advertised. They lasted about 10 minutes with my maltese

I ordered 60 lbs of taste of the wild dog food for my puppy, that had about a week's worth of food left. Unfortunately, the food did not ship on the assigned date (the day after I ordered it), I assumed it may have been lagging behind so I gave it some more time before calling and asking about my order status. The lady on the phone was nice, called the warehouse, and had the food sent out the next day. If I was ordering from Amazon, like I normally do, I wouldn't have to talk to a rep to remind the warehouse to ship.

Called PetFlow, asked when I could get a bag of dogfood, was told a warehouse in Nevada would get it to California in no time. Placed order online and found out it was coming from New Jersey and took a week to arrive. UNACCEPTABLE

The "ball " we bought did not make it through the first day. We have a Lab and she loves to fetch. The ball bounced great but the cover started to come off within hours.