PetflowReviews of petflow.com

Used to be reliable and delivery in a couple days.. took over a week. Emailed customer service looking for order and it took 3 days for a reply.

I placed the order with your company because your website said the item was in stock. After not hearing an update I had to contact you to learn the item was back ordered. Not a great first experience with your company.

I still haven't gotten a response from customer service for a simple return after almost a week

Don't ever order anything from Pet Flow. They will lie to get your business. I have a very sick cat with IBS who was prescribed Hill’s Gastrointestinal Biome canned cat food which is out of stock everywhere except Pet Flow. I called them to confirm they had it in stock at both warehouses. I even questioned the availability with the customer Rep but she assured me the food was in stock so I ordered the Biome soft food on their website. The next day I received an email saying my order shipped and was in transit. Two days later I was informed the order would be delivered by end of day. That same afternoon I received an email saying the food is out of stock! Are you serious!? Stay away from this company!

I was told they had the product in stock. I was sent emails as to when it shipped. Then told 7 days later it was out of stock. Not the way I do business. Shouldn’t be the way you do business either. Sloppy and misleading.

I placed 2 orders online and paid through PayPal. I contacted customer service the same day to confirm that Petflow indeed did have enough stock to fill my order. Petflow contacted my vet to confirm the prescription which my vet did. Days later I had to call day after day to find out when I would receive my order, only to find out that Petflow had canceled my order saying there was a lack of stock for the item I confirmed a week earlier did have stock. So either Petflow sold my order out from underneath me or the company’s inventory system is worthless. Either way I will never send a dime of my money to this company or waste another moment of my time on them in the future. Thanks for nothing literally!!!

They showed online that our dogs prescription diet food was available when it was not. This was very important and we kept waiting to receive it with no word from the company. Not good! They should have stated up front it was out of stock, as other pet supply stores did. We ordered from them because they showed they had it. It was all very misleading and our dogs prescription diet is very important.

I ordered the prescription food for my dog, it states it was in stock. It took 1 day for approval from my vet. About a week later, I had not gotten the food. The order status has said shipped (shipping) not sure what that meant so I emailed. I received an automated response. I called the following day because I was almost out of food, only for them to tell me that my order was cancelled and they were getting ready to send me an email. The woman on the phone was very nice, but I was very disappointed that a product that I had ordered in stock, was now out of stock and no one had notified me.