PetflowReviews of petflow.com

My first order to PetFlow made a month ago arrived very quickly. However, my second order ---for a Royal Canin prescription food--made on in early July was greatly delayed, arriving after ten days. Apparently, RC had experienced a computer hack, and all orders were delayed. It would have been helpful if PetFlow or Royal Canin had emailed me about the problem when it occurred so I would know there was a delay and not a misdelivery,

I love the brand of food for my dogs and the price is extremely reasonable, however they need to work on the packaging for shipping. The box I received with my last shipment was barely holding together.

I have given PetFlow chance after chance but every order of canned food we get more cans are damaged than are intact. After complaining about the issue the CS did give us credit for the damaged cans. So I tried them again but nope damage again. Got credit again so CS is okay. After ordering from another company and getting a completely good order I tried PetFlow again because of the 10% disc offered via the email promo. Unfortunately the discount was not worth the fact that of 3 cases of food 1 case was completely dented. I cannot believe this is a shipping issue any longer. It has to be getting damaged in their warehouse. And the way they pack the product as well. I will not order canned food from them again

I was disappointed that when I placed my order, it got lost in delivery and I had to call customer service to try to get another order. They were helpful in putting in a new order but I then had to wait another 3 days for that order. I guess what bothers me is if the order was lost wouldn't Petflow receive a notification or the customer would, the tracking just said not available at this time. How does FedEX loose a 30lb. bag of dog food? Any way I received my dog food but it took a while and I had to ration what we had to make it until the new one arrived.

PetFlow website notified me via email that a back ordered cat caned wet food item was in but when I tried to place the order the website still indicated zero stock. When I contacted PetFlow customer service they said they would check into the issue and get back to me. They never contacted me ever about this issue and I just kept checking the website myself until I was able to place an order. Don't expect any follow through from their customer service department. Just hope everything works as advertised if you wish to do business with them.

Pleased that I can get a variety pack of my kitties favorite wet food even tho petflow opens packages and pack it themselves. Would also like more options with the variety pack since the kitties least favorite is harbor harvest. They like the ranch house stew better. Not happy that it costs $3-4 more per 24 pack than other online shipping sites. Also don't like that to get free shipping from any pet site I have to spend $49 because sometimes I don't need that much food. Also not pleased with the length of time it takes to receive my food. Shipping is slow compared to other companies.

Once again the cat litter jug had come loose and 2/5ths filled the carton. However, the lid was on and the box taped with clear shipping tape. Perhaps UPS?

1. To many emails -- they continue even when you unsubscribe. i only want my reoccurring order confirmation emails. 2. your reoccurring order has to be the same each month. you can not mix and match different products on different reoccurring orders. 3.i order 2 - 30LB bags of dog food and delivery/ packaging is great..