PetflowReviews of petflow.com

Was sent the wrong size Greenies then after static from cs was sent the right size & charged shipping again, at this point I will not order again from you cause I can't afford to be ripped off! There's too many companies out there!

I signed up with PetFlow, then proceeded to try to use a discount coupon. Unbeknownst to me at the time, the coupon was specifically for a recurring purchase, which I didn't want. At checkout, I got no clear confirmation message about my order, and as it turns out by inputting my info at PayPal, this authorized PetFlow to extract money from my account, which I certainly did not request. I went to my PayPal settings and disallowed PetFlow from extracting money in this automated manner. I went to try to cancel my orders, but when I tried I was prompted to call a toll-free number to resolve the issue. Instead I have no desire to remain on hold, let alone speak with someone over the phone (as this is part of my day job, I try to avoid the phone at all costs). Plus, plenty of other sites enable this kind of thing without direct human-to-human interaction, so I went with another such merchant instead. Do some more usability testing and look what the big boys use on the internet, PetFlow, and maybe someday in the future I'll actually buy something.

The soft and chewy treats are so hard I have to cut them up in little pieces.

I didn't realize this was a computer order only place. After placing my order, my computer had a problem so I could not get a return shipping label, and had no car to get to the library. Even if my computer was working, I don't have a printer. I went by the weight, up to 18 lbs., but it was too small. She is only 13 lbs. It probably should have gone by chest width. Even when I went to a neighbor to use theirs there was no label. I waited and rechecked 2 days later, no label. I called and the man I spoke to said it is under Fed Ex not Pet Flow and may have been in the spam folder. It wasn't there either, but the first person I talked to should have told me this since it was not easy to get to a computer. I returned the item mon, this is Sat and I still haven't gotten a larger size.

They don't make it easy to find any way to contact customer care other than by calling, but they don't answer the phone. They don't let you stop an auto ship program unless you call them. Makes it seem like a bogus operation. I finally remembered a generic email box and used that and someone did respond. They didn't really seem to listen and did not address the complaints I had but finally did cancel the autoships. They didn't address not answering the phone, issues with autoship, not notifying customers that items were backordered, damaged product, lack of ability to cancel progams, issues with inability to change payment and continuing to take payment from wrong account even when updated. No ownership - I was just told sorry the program no longer works for you. It NEVER worked well. If prices were not good I would never order from there again.

I received a coupon in the mail that stated 20% off AND free shipping. After placing my order on the phone I was told that free shipping only applied to orders over $49. My coupon did not say that, which I thought was deceiving. In addition, I wanted to order 15 treats and was told that I had to order a minimum of 20. Again, I never was made aware of that policy. I will think twice before ordering again from Pet Flow. More and more companies are offering free shipping and also price matching. Why wouldn't I give them my business?

It's been over two weeks and I have yet to receive my Hill's Prescription Diet order yet. No updates to my order and no expectations set on when I'm going to receive it. When I called in to check on my order, the rep said it should ship that week, but no tracking is available on the website. I originally setup auto-shipment from PetFlow, but unfortunately will need to find another place to purchase my pet food.

I plugged in my discount code and was shown my final pricing. confirmed the sale and the receipt showed up with out the discount. Was not worth the hassle of going back in and cancelling. i just will never use this site again. They are more interested in signing up the auto ship annuity customer than actually providing good service.