PetflowReviews of petflow.com

I will never use Petflow again. Two weeks ago, I was informed that the special dog food I buy was unavailable. A quick internet search took me to Petflow for that food. I ordered 3 large bags and when it arrived, I found it was the wrong food. None of the three bags had been opened, but I was told that the food cannot be returned. 2 bags are still in the unopened shipping box.

I will never order anything from your company again... the worst!!!

Very disappointed Both my dogs had what looked like red dye in their poop. One dog started vomiting. We called to ask questions and get advise. Information was taken over the phone and we were told , would receive a call back that day. It is now 4 days later and still waiting. Stopped feeding and poops back to normal.

Either I was shorted (cheated) on my order or PetFlow has the absolute WORST communication! I ordered over $90 worth of food and litter and received only $25 worth of litter. No e-mail, not text, no invoice in the crate with the litter. nothing to indicate WHERE the rest of my order is. If it is out of stock why was it not noted as out of stock when I ordered it? Why have have I NOT received ANY communication to explain why I am missing almost $70n dollars worth of merchandise. This was a test order to see how well PetFlow would do! BIG FAIL!! I want a refund!

Took 2 weeks from time I placed order to get delivered. Not good when you have prescription dog food, 2 day shipping turned into 6 days.

Never contacted my vet to ok shipment. I canceled my order after a week. I did make several calls to my vet and pet flow but it did not seem to help.

I was very disappointed when I received my 2 bags of Nutro Wholesome Essentials Cat food. The data were for July 2021, leaving me only 4 months to use 2-14 lb. bags of cat food and 3 cats. I have never been disappointed in your service until now. My cats will be eating stale food because I can't afford to throw it out. I am not sure if I will order from you again.

This order for Royal Canin Renal dog food was placed on March 15. It took PetFlow 5 business ( 6 actual ) days to contact the vet for the OK. The Vet responded on March 22, two days after the request. At that time, March 22, you sent to order to to Royal Canin to ship. To me that means that you did not have that it6em in stock. As of March 25, the order hasn't been shipped, and your company doesn't know if or when it wil be shipped. PetFlow doesn't even know if Royal Canin has the item or, if not, when they will. Thnis dog food is obvioulsly a specialty item. I can't just walk over to my favorite PetCo or other big retailer and pick it up. I live in Colorado, and there is no other retailer within 40 miles. Also, now my canine chil,d is running out of food, and I am scurrying around to see where, within reason, I might be able to get it. Verry disapopointing to place an online order for a specvialty item which is advertised as in stock, only to find out it isn't in stock and no one know if or when it will be.