PetflowReviews of petflow.com

I ordered some prescription dog food on March 25th. Today is April 5th and I still haven't gotten an email telling me it's been shipped. I called customer service on April 3rd, the representative had no idea why my order hadn't shipped, it was approved just sitting there. He said he'd make sure they shipped it right away. I will never order anything from this site again.

The fact that you depend on FedEx reflects poorly on you as a company. FedEx is the worst delivery provider, packages are always damaged and never seem to arrive on time. The free shipping gimmick if you spend so much money is exactly a gimmick. Mostly because of you using FedEx we will not shop with you anymore.

I was charged for 7 bags of treats and only received 6 bags. I wrote to the company two days ago and no response yet!

Business as usual is falsely claiming to keep prescription foods in stock. They place an order from the manufacturer when they get your order. If your pet is out of food and theanufacturer is out of stock petflow will still claim to have it and tell you later it's back ordered.

We were on a desperate search for a rx food for our dog and Petflow showed it in stock. Great! We ordered two cases and supplied them with our vet's contact info. After two days, we hadn't heard anything from them regarding a shipment date, so I called. They stated that they still hadn't heard from our vet. I called the vet's office and they had not gotten anything from Petflow. Granted, the vet had a new fax number, but that never mattered because Petflow uses a different, online system...not fax. I called Petflow back to request that the order be faxed and not sent via computer. They stated they would right away. Again, great! I then asked how long it would take to get the food shipped out. I was told it would be sent to me within 48hrs of receiving the rx. At this point, after discussing my order for more than five minutes, the guy tells me that, "Oh, by the way, we don't have that food in stock.". Umm, what? Why would we have just gone through all of this if the product was out of stock?? He explained that the warehouse was completely out of stock and there was no future date that they would be getting in. I then told him to please cancel the order. He did and then asked if I wanted my subscription cancelled. Umm...YES! You just told me you have no clue when you'll get this in stock. Why would I keep a regularly scheduled shipment?? I wasted two days of trying to get a food for my dog that happens to be the only kind of food he can eat. I understand that the manufacturer was having supply chain issues, but Petflow should have said something sooner.

I requested my order on Friday and the order was scheduled for me the following Monday. I was waiting for my products on Monday but they did not arrive and then they sent me an email telling me that they would send it to me until Saturday. I see that it is not a serious service and if the delivery is not fulfilled, I will not use this store again for food and other accessories for my dog, that's why my bad rating, thank you

Shipping took way too long.

Muy inconforme y aburrida con la compra de esta comida , es de color verde , huele feo , tengo 5 perros han consumido la comida por 2 días , ahora tienen flatulencia y el olor de su popo es súper fuerte , perdí el dinero , me siento muy decepcionada por que pague $80 por un paquete , y creí que sería bueno para ellos , ahora no se que hacer .... no volveré a comprar esta porquería de comida .