PetflowReviews of petflow.com

Unorganized subscription set-up. Editing, changing anything, was a major issue. Wound up with sometimes 3 subscriptions once, just trying to change food flavors, that shouldn't happen! Good luck!

I placed an order It said in stock Finished and checked out Was told email Confirmation on delivery date would follow. 4 days pass no email no package. Had to contact them back only to be told no it wasnt in stock and I would have to wait for unknown amount of time. No Apology No how can we fix this Just told I need to wait and when or if it comes in they would send it. Very Unprofessional. Wont be ordering from here again.

Poor customer service. I received a shipment notification for prescription food for my cat, but the food never arrived. I emailed; no response. When I called, I got a blase response, “oh yeah that food is on back order”. I ordered several times previously with no problems, but this last experience has caused me to cancel my auto shipments with them. There are other pet supplies companies with better customer service.

If you say somethings in stock and I order it, how about you ship it?

I will never order from them again. My cat is suffering from kidney disease and requires a certain food. I placed my order received confirmation and a delivery date. Two days after the delivery date I called and was told that the item was out of stock. No notice... No email, nothing I would not trust them.

I ordered my pet’s prescription food from this site because the website said it was available, when in reality it was back ordered for weeks. Particularly upsetting as my pet’s allergies make replacing this specialty product very difficult. The website should have showed that it wasn’t available before I ordered and paid for it.

I was assisted my Michael and he was very professional and helpful. On the other hand Janes was not. He gave me mis information that cost me not to get my dogs specialty food. I always say if you are unsure ask a superior.

I have been ordering from Pet flow for couple years last year sometime I received a box it was full of ants I called complaint I got a refund last week I ordered a box came full of ants again entire box I had to throw everything out 2- bags of dog food and dog toy got the reorder today i opened the box and bottom of the inside had ANTS AGAIN NOT AS MANY BUT WHYYYYY is my question just why especially when I called and complained about my first order you would think they would make sure that the order they recently resent was good !! I called them they have nothing to say just to send pictures And they will Look into it...... After working 12 hours unloading the stupid box that I have to wash and vacuum my floors multiple times because I have ants that spread everywhere who wants to do that if they don’t issue me a refund I’m gonna make it my business to blow them up on social media And to top it off the person I spoke to from customer service sounded like they were annoyed with me because I called previously to complain about my first order and now this order and the one from last year it ain’t my fault you got ANTS AND UR company has THE NEVER TO RESEND A NEW ORDER WITH ANTS AGAIN..... I’m so annoyed with this company it’s unbelievable