PetflowReviews of petflow.com

With every other order I've ever made with Petflow, everything has been super smooth. This time, I received an email that my vet information wasn't included, and then after I submitted that, I received another email that Vetsource still hadn't received the information from my vet. When I called my vet to confirm they had sent the prescription, they noted that they had sent it several days before. I had to call Vetsource and sit on a longish phone call with them before they could confirm that the prescription was "sitting on their fax machine." (It had actually probably sat there for several days). Because of all of this, my entire order was delayed and I ended up running out of food and had to go to PetSmart and buy it there instead. I'll probably give PetFlow another chance because of all the previous good experiences but this was a disappointment.

Website and delivery earn 4-5 stars. The massive quantities of emails earn 0 stars and have me very close to unsubscribing. Please provide an option for 1 email/week.

Shipping was fast and I ordered something incorrectly(totally my fault). Called them to do an exchange and they were helpful and promptly sent a return label. However when I reordered, they forgot to mention shipping cost. They offer free shipping on orders over $49 and I would've added some treats to make it over $49 as the food I ordered over the phone was close to that amount. Also, their prices are worse than chewy for most items.

Signed up because there was a promo discount on the first three shipments and the food cost the same as our usual subscription source so we thought we would at least take advantage of getting a few bags for $10 less. However, they offer far less treats than the usual service we use and the shipping takes much longer. Will likely return to our original supplier once the promo is over.

I wasn't happy that I was notified after my order shipped that it would take several additional days for it to arrive. That was due to the item not being in stock at a warehouse closer to my address. There should be a flag in their system to postpone order fulfillment and give the customer the opportunity to cancel and purchase locally or through another vendor. But then again, PetFlow probably doesn't want that and will risk the inconvenience to the customer to NOT lose the order. Doesn't seem that this business practice is customer oriented to me. My first and last order, but glad others are happy with the service. I imagine the east coast experience, where I believe PetFlow is headquartered, might be better.

Packaging is inadequate. Received damaged items on both orders.

Almost all of my recent orders have been delayed due to items coming from "more distant facilities". There are actually other sites that can get my orders to me much more quickly. The convenience of Petflow is becoming less relevant. Also, my last order had to have half of it refunded due to my items not even being available after it was already confirmed and charged.

Good prices, free shipping, good selection of the pet food I need. But delivery is very slow, especially compared to Chewy.com, where I previously got my pet foods, but they stopped carrying those brands. If they could get their shipping times to 2-3 days, I'd give them 5 stars.