PetflowReviews of petflow.com

This was my worst experience and we have been ordering for over a year but it was so bad that I am wondering about the service. I received my order on Friday night and out of ~30 items, I received 7 but you all showed my whole order shipped. So, when I called and talked about what I didn't get, you all said no problem, you would ship it. So, on Monday I get a communication that says, "part of your order is out of stock but do not worry you will not be charged". But, you must have forgotten, I was charged a month ago. So, I called again. I walk through the first shipment and what has happened and then the "make up order" so basically I had to fight for a refund that you all "never charged to my card". Your customer service people really tired to help and make it right but I am left wondering - have I gotten my whole order before? I have never checked it. This time since I only got 15% of my order it was obvious but has it always been wrong? I was so upset when I got the email that said, "out of stock but don't worry you were charged." Really? No one would have caught it if I hadn't. So, I am left wondering if it isn't easier to go to the pet store even if you have a better variety - at least I take home what I buy.

great dog food but very expensive, we no longer use this internet dog food provider.

Place an order on 8/13 to be shipped on 8/18, and I was supposed to received a tracking number. Still have not received my order nor a tracking number. My PayPal account was charged on 8/18 and 8/21.

I received a coupon for dog food and so I thought I would order some. It turns out that the coupon wasn't good for the type I wanted ( although that was not at all clear)l did not discover this until I had entered payment info. I decided not to order and tried to leave the website. 2 seconds later, I received an email saying my order had gone through, even though I did not ever push any thing that said submit order (or anything similar). I had to call to cancel the order. This was the second time that this happened, but because the first item was inexpensive, I did not cancel the order. I wish there was a 1 1/2 star rating, I am not sure about the intent

When you order something that has free shipping they offer a discount but if you apply the discount they charge for shipping and the shipping charge is higher than the discount. It is like they are trying to rip you off. Don't order from them. Other sites have free shipping and a discount.

So I ordered 1 case each of two different treats, the Paddywhack and the Buffaloo for my 4 Standard Poodles. Today there was a big box waiting on my porch and when I saw it I thought the treats had arrived. Well they did at the price of $104. The box was as light as a feather and what do you think it contained? One Paddywhack and one Buffaloo, not cases, just one of each!! Then, when I looked up the telephone number at Pet Flow it kept jumping away on the computer. So I had to do another search, all very time consuming. On top of that I had to wait forever on the phone for customer service to pick up. I don't have time for this stuff. The good -- the customer service person was very responsive and said the problem would be fixed immediately. Well we'll just have to wait and see.

First order was quick. Second order was way slow.

I am an elderly woman in a wheelchair with a large Laborador Retriever for a service dog - I purchase my dog food and other supplies on line as getting to the store with my wheelchair and dog on the public bus and back with heavy packages is physically difficult, challenging and sometimes depending on weather even dangerous. If I load 35 pounds of dog food on the wheelchair it is over my dog's weight limit for him to pull. That is why I buy on line and deliver my food to my door. But your staff has refused to provide me with a paper written receipt in my box when it arrives. I requested directly from the sales staff to get a written copy on paper sent to me by regular mail in a separate envelope but they refused saying they don't do paper receipts. I need a paper receipt as my service dog's expenses are considered medical expenses by HUD. Your staff told me that they would only send a pdf by email. This means I have to download the pdf and get it somewhere to be printed. This means a trip to and from the local library or FedEx store or other similar place where I can get to a computer with a printer. This means two or more trips by public bus to deal with just getting a paper copy of the written invoice of what I have already bought. This is too much extra work for me and forces me outside in difficult weather in the winter and thus I will be no longer buying from your store. Other suppliers like Petco are willing to give me a paper invoice placed in the shipping box or sent under separate envelope to my door thus eliminating multiple trips on the public bus for me and my service dog.