PetflowReviews of petflow.com

not good for the money spent

The order did not ship on time as scheduled by auto re-ship program. Once was followed by a call to a customer service representative, there was a promise to escalate the shipment and verify that the product will be shipped right away and it normally takes 2 business days to arrive to my location . Instead, not only that the order was NOT shipped on that day, and was picked up by Fedex on the next business day ( which happened to be 3 days later due to a holiday), but also the estimated arrival was 4 days and not 2 as promised. As a result, my dog does not have the food that it normally consumes and i had to drive and search for the product at local stores since PetFlow could not process the order right, nor could it verify that it would be shipped properly with an escalation of the issue. Would not recommend he company to anybody......

I purchased 2 of the same food item...$18.99 each and received 1 correct and one incorrect item. (How can someone confuse this?) I called and was told to send back the unwanted item with the label I printed. I did this, going out of my way to FedX. I did not receive my replacement item until at least 7 days later. I spoke to someone who told me it was send immediately, yet I saw by tracking that this was not true. I won't be using you again...this is not good customer service, when I can get this item at a pet shop. Customer service is what I was looking for, not carelessness and stretching the truth.

I got an email stating I would receive free shipping with no minimum purchase. I got to the checkout and it took the shipping off then a line down said flat rate shipping and it re added the shipping amount. Either you guys are going to give free shipping or you're not....MAKE UP YOUR MINDS! not impressed.

Although the prices and shipping were great, they sent me the wrong product several times. Their representatives did not have any solution to the problem and just continued suggesting a replacement when it was clear the product was listed wrong and the issue needed to be resolved at the warehouse level. I finally decided to return everything for a refund and look elsewhere. I don't feel like they did anything to entice me to return as a customer after this experience either.

The pet barrier did not fit my jeep liberty, it is for a very tiny car. I used it but my dog jumped over the barrier.

I just placed an order for 48lbs. of Blue Buffalo Wilderness Duck dog food. This order was based on the email I just received offering 25% off Blue Buffalo products. Imagine my surprise and disappointment when I found out the offer expired on Thursday, especially since the email was just sent on Wednesday. A ONE-DAY offer?? REALLY?? Guess I need to read my emails sooner, and much more closely ... or maybe I'll just buy my dog's food elsewhere since all this really saved me was a quick trip to PetSmart. Yes, their price is $2 more per bag, but with the coupons and offers I receive from PetSmart regularly, ordering from PetFlow didn't save me any money. In fact, I probably could have saved more at PetSmart. Majorly disappointed in PetFlow.

I ordered two items and have yet to receive them. Instead I was shipped two 15 pound bags of dog food. I have returned at your request. But, where is my order? Was it shipped to someone else?