PetflowReviews of petflow.com

Didn’t fulfill order on three separate occasions, never called me back, and never called to let me know my order was cancelled. Terrible service.

You probably shouldn't list items on your website that are on national back order.

Didn’t actually order, the company says they reached out to my Vet but I checked with my Vet multiple times and they heard nothing. Had to cancel order and buy the food directly from the vet at a much higher cost but didn’t have time to keep trying to troubleshoot.

They advertised at the time of my order that the specialty urinary cat food I needed was in stock. So I ordered two packages. Weeks go by and I get a cancelled order email. Meanwhile, I've now run out of the food I had remaining and am scrambling to try and locate it at other places. If you don't have something, don;t advertise that you do, Taking an order and now having product or access to it is not cool. Wasted three weeks and now I'm in a bind. Update: I spoke to the customer service group who was able to explain they were out of one type of food, but had in stock another similar one from the same manufacturer. They now have me set up on a subscription service which is great. If they are reading this review, I would suggest to be proactive with their clients to avoid situation in the future.

Never sent a tracking number and took over a week to receive order. Order wasn't even shipped until 4 days after order was placed. Chewy is superior in every way.

Nobody bothered to contact me about my order being out of stock. After days of waiting for it to arrive I finally called and then found out that it’s not available anymore . Very poor Customer service.

I ordered kibble and canned food for my large breed dogs. Four days after charging my credit card over $300., I received an email saying that PetFlow was unable to fill the order and that it would be 3-5 days before a credit would be issued to my credit card. Why would PetFlow process the charge if the items are not in stock? The other pet supply sites I checked indicated immediately that the items were not available and didn’t charge my credit card unnecessarily. I will no longer be doing business with PetFlow as this seems unethical or at the very least disorganized.

Long time and cans were all damaged