PetflowReviews of petflow.com

Original shipment lost and no shipoing update for 8 days. I had to do follow-up to learn it was lost. Replacement is going to take 8-10 days from west coast warehouse now,

The selection can't compare to Chewy. The delivery speed is lacking but I do like the Rakuten cash back option.

I ordered Tiki Cat Grill PATE Variety Pack Canned Wet Cat Food which was pictured but received the non-PATE version. It is too much trouble to return so I will keep the non-PATE version that I didn't order.

It has not taken this long in the pass and sat for two days at one stop less then 35 miles from the house

My purchase (Fromm Dry Cat Food) took quite a big longer than usual from you. I was disappointed because I really needed the food. This has not ever happened, maybe where it was coming from? In any event all of my other orders have come in a shorter time. That's about it. I do love your site and I don't think I have even had a problem. : )

After placing a small order that shipped free and was a great price and seemed to go okay, I placed a large order. Part of my order was cancelled with no explanation. The rest of the order was shipped in 6 different batches. One of the batches was billed, but only half the order was sent. A credit was issued for what was not included in that batch. Then one of the batches took 3 weeks to arrive. Each batch was billed separately and was spread out over two monthly bills of my credit card. It took me 1/2 hour to figure if they actually charged me correctly with all the multiple charges and credits. Another order was made with an offered 15% discount. This order was split and shipped from two different locations. The shipment from the second location was billed out without the 15% discount. A call to correct this got me a credit for that error, but I was provided an account credit instead of a credit card credit. If I order something I expect it will be available or would be advised it's out of stock before I order it.

Website has some glitches. Not easy to cancel auto ship Please allow people to cancel auto ship online in a few clicks. Also chat feature didn’t work and I tried 2 browsers. You have a great selection and good prices but the overall web experience could be better.

My order took a long time to arrive. I’m sure it said how long when I checked out. I usually go through Chewy and assumed this would also arrive in a few days.