PetflowReviews of petflow.com

Out of stock 2/3 items. Yet website showed in stock. Will not be a repeat customer.

I ordered a prescription pet food that the website claimed to be in stock. My order didn't ship, despite my confirmation that it did. I live in a rural area, not near ANYPLACE that I can get this food, and after 4 days of waiting I ran out of food. I was NEVER notified that the product was out of stock and finally had to initiate a call to see what was happening with the order. I also had to scramble to feed my 160 pound Great Dane until the order arrived. This kind of customer service, especially with a prescription dog food, was terrible.

I thought I paid for a dog bath and it was over a week that I didn't get it through the mail. I decided to text and they said that what I bought was out of stock. Why didn't they take it off the buying table or let me know via text that they had run out? If I wouldn't have texted and inquired I would still be waiting for the dog bath. How unprofessional. I will never give my business to this company

I have set up repeat every two weeks. And it has not been sent I still have too go back online to reorder.

I waited the 10 days to get my Order, finally called one of your representatives and he was helpful. Fedex needs to get on the Ball .check out the tracking of the product

My wife went to your site searching for a particular prescribed diet cat food, your site said "In-Stock", she ordered immediately with response of "notice when shipped"! A week later still NO NOTICE, I e-mailed to question order and got a generic response of how "slow" business has been, finally got a "Order has "shipped"notice and received it! Funny how quick I got this review/opinion notice though!

I was not happy at all with my experience. Your on line shopping is not up to standards with me. I ordered Denamarin and I asked if it was in they said yes I put my order in in 5/5/21 I had to keep calling back because all your web site said was shipped. I had to call you back numerous times to finally being told you didn’t have the product. Your on line shopping needs a lot of help.

Customer service is horrible. Will not ship to Alaska. Fails to respond to questions in a timely manner. Constantly referred to me by the wrong name.