PetflowReviews of petflow.com

To expensive!!! I bought to rugs dog gone smart rugs and I'm so disappointed in them

The good: Prices are good and shipping is fast. Customer service is friendly and responsive. The bad: You are basically forced into signing up for a "program" that will auto ship and the only way out of this is to call. You cannot cancel online They also keep you credit card and you cannot delete it out of the system. This is unacceptable to me. I called and they had to enter a fake card number.

My dog loves this food. He has allergies. This food seems to be working great for him. Your shipping department needs a great deal of help. I've had that last 2 shipments break open and left on my porch. This is unacceptable. It is hard to believe a company can do business like this.

The bones weren't as good quality as I had hoped.

I ordered dog food but to qualify for the minimum amount I had to order something else so I chose a $4 placemat. I received an email saying my order shipped. I was soon to be out of dog food so I needed it within about 5 days. 2 days later I received another email saying the dog food wasn't sent because it was out of stock. So I had to order it from another site and pay for overnight shipping so I wouldn't run out. I did get the placemat (which I didn't really need but ordered to meet the minimum amt.). I called and told them I wanted to return it and was told the wouldn't take it because it was only $4. I told her I never wanted it and now have to wait longer to get my dog food from another company. She asked a supervisor who said I could keep it and they would credit my debit card for both dog food and placemat, which they did. I gave 2 stars for returning my money quickly and allowing me to keep the placemat. I took 3 off for being emailed that the dog food was on its way when it wasn't and causing me to pay another company more for faster shipping because I was almost out.

I buy pet food on-line a lot--Orijen and Merrick mostly--and "free shipping" offered by Petflow is not a real incentive, given that most pet places offer that on 50.00+ orders. Don't be fooled by incentives. Prices are on the *high* end of wet food, but Merrick *dry cat food* is below prices (kudos there!). Last, we've bought things from them three or four times, and each time the packing is *awful,* and 1-3 cans of wet food are open and disgusting by the time they get to our house. I'm not going to "return" the damaged items for refund, given their state/condition, but keep in mind each of those high-end wets are costing us 2-3 dollars a can. Not happy with this place, given shipping and other "discounts".

VET SOURCE SHOULD MAKE IT EASY FOR THOSE OF US WHO DON'T HAVE A PC TO SUBMIT THE PRESCRIPTION TO VET SOURCE-I TRIED IT 5 TIMES INPUTTING THE VET'S INFO AND EACH TIME IT SAID "NO VET FOUND", FINALLY A NICE PERSON THERE ASSISTED ME AFTER I ASKED TO SPEAK TO A SUPERVISOR TO EXPRESS MY FRUSTRATION WITH THE PROCESS. I WAS THEN ABLE TO PLACE MY ORDER SUCCESSFULLY!

The rug will not stay flat on the floor as the backing is not stiff enough and everytime our dog walks or runs on the rug , it rolls or moves. Have had to take it up and can't send it back because have used it.