PetflowReviews of petflow.com

We only received 3 items for the size of the box I would've expected more. Only one toy and one bag of treats. There was also a weird smelling bacon spray?! Odd. Plus the shipment was late.

Purchased two Dog Gone Smart Dirty Dog Large Doormats and they are fantastic! The colors match with our decor AND hide the dirt. So far they have held up well. The same, however cannot be said of the Kong Ballistic Tug Large Dog Toy we bought. Our Akita is not a big chewer and thought he would enjoy the size of the toy. Our GSD and Chihuahua-Rat Terrier mix tend to chew things more, but the Kong brand has traditionally held up well in our household. This toy however, even under supervision, did not last even four hours before half of one side was ripped open and stuffing was everywhere! About a week later, we have nothing but two 3" sections of the toy remaining - despite taking the toy away and supervising as best we can. The cost of the toy and how long it didn't last made this one of the most expensive toys we've every purchased. This by no means is a reflection upon PetFlow.com, but on the product descriptions they chose to present with the toy. I have some pictures to post, should you want to see the sorry remains of the toy.

Did like what I they sent, still waiting for the other things I ordered. And waiting!

Ok, had autoship .for my cat's First Scrip. with your company..they gave me a 20% discount. Was auwsume...new script for my cat..was told cancel old auto..did...then reapply ..did...then was told we do not give a 20% duscount on auto shipments ..had to pay full price...got it delivered on 10/17/2014 then on mon.10/20/14 got email of a 20% discount on auto shipments...I should be rembursed for the difference, don't you think I should be???

I ordered three items. Two came within the week without any mention of the third. I was charged for the entire order. I called and they apologized and promised to send the missing item right out. Several days later I received an email saying the item was out of stock and they would refund the price of that item. In the meantime I was almost out of that item and had to rush to the store to get it. The closest store is about 20 miles away. Not a good experience and not very good Customer Service in my opinion.

PetFlow is misleading in the way they present your order total. Ensure you double check the actual amount they charge you after your order because it will probably be higher than the amount displayed during checkout.

It was easy to place an order but actually getting the correct order seems wayyyyyyyy too complicated! After receiving the wrong order, the customer service rep was very apologetic and placed a rush on the correct merchandise. As for the return of the incorrect items (2-40 lbs bags of food) I was asked to bring the extremely heavy box to the nearest Fed Ex location and for my trouble, I would receive a $5 credit. No thanks! I requested a Fed Ex pick up and left the food in the exact location it was delivered (my side door). After 2 failed Fed Ex pick up attempts, the box is still at my side door. I did receive the correct merchandise yesterday, which was placed on the box waiting to be picked up. Hello!!!!!

Pet Flow is out of the item I specifically wanted and now Pet Flow says they are our or unavailable.