PetflowReviews of petflow.com

Good prices but shipping g times are horrible

So hard to cancel

The items I chose and ordered, showed as in stock and available. Days later, I was told those items weren’t available, and out of stock. I waisted my time, shopping here, and waiting on items, that were never available. How can I ever know, and trust what else is, or isn’t?

My order came in which took about a week. When they delivered the package the entire package was crushed had one piece of tape on it the cans were dented and some were missing. I’ve never seen a package shipped in this condition. I took pictures to send to you guys if you would like them but I will not be buying again

Twice I placed a prescription diet food order (website showing product available) and twice the order was cancelled saying no product was available. Why can't it simply be placed on "back order" so I don't have to continuously re-order and re-link the Rx to the order? Won't be using PetFlow in the future.

I will never order from Per Flow again! Poor customer service and rude employees.

Still waiting on the special food I ordered so that my dog can survive.

I have been ordering from Petflow for years, so this experience is a novelty, but nevertheless it happened. After placing my order, I was sent the usual confirmation email that the order was being processed and an expected ship date. This was the last I heard. I expected to hear that the order was shipped, but heard nothing for several days after the shipping date that was mentioned in the confirmation email. I finally called Petflow. The order was looked up and found that there had been a glich, and the order was still listed as being at the warehouse, apparently in limbo. I was told that it would be looked into to get things moving. It took several more days before I fiinally receved a notice that my order was shipped and the date of arrival given. It did not arrive on that day, but the next. What usually takes a few days turned into almost two weeks of frustration not knowing what was happening, having to check on the order and even then not receiving the service usually expected. I hope this does not become a pattern of service in the future. Thank you for your attention to this matter. Gerald Vaver