PetflowReviews of petflow.com

After searching other sites and not finding my dog's food in stock, I found Pet Flow and it said they had it. I placed my first order knowing they would contact the vet for prescription authorization. This, they say, will take an extra 1-2 days. That's fine. 7 days later I hadn't seen any tracking or delivery info so I called. They customer service rep said "oh no, I don't see why it hasn't moved. We'll get it to you right away". Two days later (this is day 9 since order) I get an email that says - unfortunately they don't have the product and need to cancel. At this point I'm nearly out of food. I had planned out several weeks ahead but ran into problems finding it and now this problem with Petflow. I won't trust them again.

Awful! My vet keeps saying they can’t approve or deny my request for food and I can’t get anyone from petflow or vetsource to call the vet to straighten things out. I have been trying to order dog food for 2 weeks! The first kind I needed you said you had but didn’t, and now the second time I’m ordering food, no one will reach out to my vet to get approval from the order, even though the vet says the vetsource service isn’t working for them. Literally cannot say enough how I will never be using this service again.

Item damaged and couldn’t replace

Never received my order after 3 weeks. When i placed my order i was told items were in stock. Day later received email that they were not. No new delivery date. Finally cancelled my order. We have 14 animals and you lost a customer. Makes no sense to offer 35% off if you cannot deliver. Every other company has the items and i ordered from them. If possible would give you zero stars.

I tried for over an hour to submit my info 9 times to no avail. The site would not accept my name, address, email, phone number or my password. I had to call the next day and the first thing I was asked was about my browser. Everyone else accept Google as a legit browser. Banks, ebay ,amazon, walmart, you name the company and they accept my info. Why not petflow ? All I wanted to do is buy some dog food because I am disabled veteran and goin to the store is physically challenging. I guess it doesn't matter. I do NOT give petflow permission to share or sell ANY of my information to anyone for ANY reason. I do NOT want a trustpilot account. I don't like being forced to submit permission against my will. I do NOT want to sign up either, however, apparently I must to submit to that too to submit a review. Im not happy with the terms and conditions either, however, I am forced to submit to these terms also, whether I agree or not to submit this review.

Do not sign up for Auto-Ship, they have made it incredibly difficult to cancel.

I wouldn't of gave you that one star. I needed pet treats. I was just going to order one but I had to spend $15.00. So I bought two bags of treats and some toys. It was over $30.00. I did get a notice it may take 1 or 2 days because I needed a prescription for them so that was ok. A week later I got the toys but didn't get the treats. So I called them. They told me they just got the prescription. So I asked when it will ship. They didn't know because it would be shipped from Royal Canin. So I waited a few more days and still no treats. So I email you. I was told that they were having problems with getting ingredients. Well to me that's not my problem, when I ordered them they were in stock. Now there not. So I said that if you can't get me the treats then I want my money back. I was waiting 10 days by this time. So I got another email saying the they were having problems with getting ingredients. Then I got an email saying that we don't check if it hasn't been three days. So I was going to wait the 1 day. Then I got another email that I was going to get a refund. It would take 3-5 days. So now I'm waiting for that. Now wish I would of never wasted my time.

I ordered prescription food on auto ship. It was to be shipped on the 8th. It is the 13th and not here. I will be out of it by tomorrow (Monday) and will have to buy it from my vet. Plus…I checked Chewey and Petco and auto ship there is $4.00 less. I buy from Petflow because I also feed Fromm and it is the only mail order I could find during the pandemic during the pandemic that sold Fromm food. I called yesterday and was told they would email me back with a explanation etc. That has not come. I would think that this would be taken care of and overnight shipped????? If this was not a prescription food I would not be this concerned as I could get it elsewhere. So much for auto ship! Vicki Walton