PetflowReviews of petflow.com

I recently switched from Chewy to Petflow as Chewy no longer carries Acana. Shipping is much slower than wjen I was with Chewy.

I love having my pet food delivered. Petflow sends too much spam. I’ve tried opting out, but it just won’t stop. Also, when I was in the auto delivery, it was a mess. I had two or three bags ahead. So now I order as I go. I will not let Petflow keep my credit card info on file. They almost never give a discount on food...it’s always treats.

I signed uop for notification when a product was in.... it is in, no notice

I order liquid stuff and almost everytime i order the box is soaked and ups or fedex whoever delivers it still gives it so i called and they sent me a new one and i get a email it happened again this last time i ordered when they put on the previous package handle with care so i had to wait for another because it happened after i called and they sent another but at least they didn't deliver this time they sent it back... the first time it happened it went all over my dog food and i needed dog food it was all over dog food and had to wait till they sent another so i gave the dogs meat and rice(which they r not supposed to have due to allergys no meat)but i couldn't change their food because i have to drive a distance to get this dog food they don't sell in regular stores .... the only good thing is customer care is very nice and sends me a new one right away but it's still unbelievable that this has happened numerous times but at least now they don't send the carpet cleaner with the dog food they send it separate but we adopted a dog he's 3 and never got potty trained correctly so i need the cleaner asap when i order so i can clean it up immediately and this stuff i order is the only stuff that works half way descent!!!! Just upsetting how can they not get it right or secure it better they know it will spill because ups or fedex throws the packages around but once again customer service is very sorry about it and nice about it!!!

The website could use improvement. It’s difficult to navigate.

Shipping at times had been slow. A food we order 3 times a month went up $3.00 per bag.

Pet Flow sells a nice variety of products and carries the high end/low or no carbohydrate foods I choose for my dogs. However, I'm always irritated by their emails with an offer of some percent off. When you check the small print it's not applicable on food products. That's what most people buy. So, just because that irritates me, I generally buy from other companies sites.

I just started using Petflow, but so far, so good!