PetflowReviews of petflow.com

I entered a coupon code, the screen deducted for the discount. When I saw the final amount charged they no longer gave me the discount. It was too late to cancel the transaction. For the next few days/weeks I have been bombarded with unwanted emails.

I wanted to order two types of dog food - the first order I placed I was told did not go through because of a vet confirmation and was asked to order again. I placed a second order for dog food and that order was denied and needed vet approval. I was not ordering special food. When I spoke with the rep on the phone for the second order, he assured me there was not vet approval and that the order would be placed. That did not happen, sorry I tried to order from you two times and now I have moved on.

The "12% discount for first time customers" does not apply, apparently. Lots of popups offering all sorts of things while one is trying to fill out all the forms. I have heard from others that the ongoing discount for the auto-orders is ephemeral as well, disappearing unless calls are made. Fair and balanced: Good prices, and seemingly fast - and free - shipping, no sales tax scam as is so often the case with out of state retailers, and seemingly good customer service.

I placed an order on 11/28 and it didn't ship out until 12/9. To wait that long for pet food is ridiculous!

I will never buy treats for my dog again that I can't see and touch first. Two of the four items I purchased were not what I expected. One in particular was nothing like the photo. It was rock hard and splintered into small sharp pieces when my dog chewed on it and became a choking hazard.

I wasn't going to trash you online but you keep sending me a request for my feedback almost every day.7 requests starting BEFORE I ever received my order, 3 in the past 4 days! Do you understand the concept of spam/harassment? It's obnoxious to keep emailing me for my opinion over and over again. Like I said, I wasn't going to trash you online since if you can't say something nice....Apparently you aren't going to stop emailing me until I tell the world about my shopping experience with you, adding to my totally negative experience. It's obnoxious to keep emailing me for my opinion over and over again. So, in brief, due to screw ups by your website and MAJOR screw ups by your partner Pet Source it took me 13 days and at least 6-7 followup hours on the phone before I FINALLY received my correct order. I DID receive the WRONG food 6 days after I placed my initial order because of Pet Source's carelessness in verifying my online order. When notified of their error it took them ANOTHER 7 days before I received the correct food, in part because of Thanksgiving (one lost day) and another FOUR days because they STUPIDLY felt the need to verify the correct prescription (AGAIN) that they had already received both via hard copy and verbally from my vet prior to the shipment of the initial incorrect order. There was NO REASON AT ALL to delay reshipping while they chose to recontact my vet over a long holiday weekend. The error was on their part in shipping food that was not prescribed. They ignored multiple requests from Pet Flow's customer service reps and at least one Pet Flow Supervisor to expedite reshipment. As a result I ran out of my cats' prescription pet food for 5 days and they began experiencing serious constipation as a result of Pet Source's incompetence and lack of motivation to promptly correct their error. The problem has less to do with Pet Flow (their customer service reps were responsive at all times), but rather with their business partner, Pet Source. Still, Pet Flow chose to partner with Pet Source as their prescription pet food supplier, and had no apparent leverage with Pet Source at all when issues arose. Pet Source admitted to me that their systems failed at multiple points, but since I placed my order with Pet Flow only to belatedly discover that they outsourced their orders for prescription food to an incompetent third party supplier, the buck/blame has to stop with Pet Flow. Their website created the original error due to poor design/function, but their customer service reps were on the ball. They just couldn't do ANYTHING to get Pet Source to properly handle/expedite my corrected order after Pet Source's initial careless error. I hope Pet Flow finds a new supplier for their prescription pet food orders. Note: I would have given only ONE star, but according to the scale that would imply I received rude treatment by customer service. Neither Pet Flow nor Pet Source's reps were rude.

I hesitated to purchase from PetFlow. There have been many posts on Facebook that were noted as funny or amusing - but were a pics or videos of situations that put an animal at some sort of risk. Other viewers commented as I did. I sent emails re this. PetFlow site was the only person/site I have ever blocked from FB due to posts so inappropriate it was upsetting. However, as Merrick continues to change their products I had difficulty finding their canned Perfect Bistro Turducken shredded formula. PetFlow showed this product as stated. It was out of stock but I received an email reporting that it was back in stock. The ad showed the product as previously stated. Unfortunately, what I received was the turducken in the new formula which is morsels - and kitties don't like. When I called the young woman explained how to return. She intended to charge me the return shipping but reconsidered. I didn't realize the shipping was Fed Ex and not UPS. Yesterday I had to drive about 15 miles to the closest Fed Ex office. I have had consistent negative issues with PetFlow. Things happen such as with this order. I think my biggest concern about the company is the uninformed employees they have posting animal ads without prior review. The ads are so disconcerting that reasonable and informed people are chastising in comments such as mine.

I received damaged dog food bags twice and missing treats both times.