PetflowReviews of petflow.com

Totally dropped the ball twice on the same autoship for feline prescription food and couldn't care less whether I cancelled or not. Never again

Ten days later I’m still waiting for my order that supposedly shipped

It's very difficult to cancel.

I ordered the product and received a shipping notice not long after the initial order. 8 days later, the tracking still says Label Created with no movement. Called the company and they said they didn’t know what happened and would ship out a replacement. But of course not before an algae bloom, and with nothing for my troubles except an “oops.” Not a fan of their customer service. Hoping the replacement order has better results and actually gets sent out…

I am not happy for this reason…..I ordered from your site just so I could get my special dog food RoyalCanine Hepatic, have had a hard time getting it. I also got a pig ear so I would get the special discounts I needed to be at $100. Mind you my dog is in need of medical food. What came in in a week and a half was not the food, it was the pig ear. I have not heard from anybody nor have I received anything about a back order or when is it shipped or so on. I am very frustrated and I also signed up for repeat delivery. I did call, the gal on the phone said I don’t know when it will be coming in and she believes it comes from Canada and they’re having issues with shipment. So basically I am in the same situation that I started. communication people??

Placed an order. Received a confirmation. Never received a shipping update so I emailed back. The order was out of stock and therefore canceled, but I was never notified of this.

I just opened the first bag of dog food I purchased and the pieces look discolored and are not the correct texture

I live at the border from Mexico and I take my pet to Mexico veterinary,he gave me the prescription for some FOOD and the license number is there,the stamp is there, the signature is there it’s a legit clinic!!!!!! And it’s not any drug or medicine that I was going to buy it’s just FOOD! He’s not going to get sick with prescribed food, and you won’t sell it to me because my pets doctor it’s in Mexico I am very disappointed because of that.