PetflowReviews of petflow.com

This company bewilders me they ship items ok then they send me the same dog bed 3 times in a row and have yet to receive my credit.

Had so much trouble with Vet Source, the secure RX site. After about 20 attempts entering my info and it not being recognized, after numerous phone calls to Pet Flow and Vet Source, and after waiting days for them to resolve the website problem--I gave up. I ordered the RX food elsewhere.

I am still waiting for my order three weeks after placing it. I have called Petflow and have been given a different story each time for the tardiness. I have asked three times to speak to a supervisor but have yet to hear from one . I would not recommend this company unless you can afford to wait one month for your order.

Was going to place a order again and it would not let me login then called a customer service didn't want to help so he said he will close my account so I went to someone else there loss.

I have ordered from PetFlow before and have had good luck. I was looking at another purchase and as I typed in the discount it took and automatically set me up for an auto ship to use the discount. I called and cancelled right away and they were very helpful. (HOWEVER)::: I just received an email from PetFlow that they had sent a shipment and charged my card. I did call ASAP and they said they would authorize a return credit my card. The bad news is I am out of the country and cannot take care of this at this time.

The package was very prompt in arriving after the order which I felt was lucky due to the terrible browser inaction. to even get the order made in the first place. Even NOW this seems to be poky.

Although pet flow has good prices,i had to call to see why my order never showed up and there was no good explanation.On another order the representative i was dealing with took my phone number and said he would call me right back as soon as he found out the answer to my question,well that was a couple of weeks ago and i am still waiting for my answer. Not too pleased

Products, prices and costumer service good but very bad shipping. My order took 4 days to ship then I asked to cancel but could not do it due to it being prepared for shipment. When it was shipped I asked twice for the shipment to be returned and they said yes and even e-mailed me about it but FedEx never returned the package to them and delivered it to us. I think they might have gotten their work cut off for them during blackfriday and need to step up their game in their logistics. I got to say I was always treated very well by costumer service but would have liked them to be more effective.