PetflowReviews of petflow.com

Trying sell products that were discontinued and telling customers that the products were in backorder. PetFlow is a totally waste of time. PetFlow sucks!

I ordered my dog food on July 2nd. I've been charged for my order but still have not received it.

Item was out of stock. It took pet flow a week to let me know that.

I was searching for a cat treat because Royal Canin is experiencing significant production issues and these treats are just about sold out everywhere. I was so thrilled when I saw that they were "in stock" at petflow.com. I immediately placed an order and waited...and waited. The status showed "order shipping" for several days. Finally, I contacted customer service and was informed that they were never "in stock." As a matter of fact, they don't even stock the item; they have their orders shipped directly from Royal Canin! They were awaiting for Royal Canin to produce more and then they would submit the order to Royal Canin to ship from there. That's ridiculous! First of all, don't list it as "in stock" if you don't have the item currently in your stock. Secondly, if you know that the item is drop shipped from the manufacturer and they are out of stock, LET THE CUSTOMER KNOW! Don't just keep the customer waiting with no explanation or communication! That's not a good way to do business! This was my first order from them and I promise that it was my last. Actually, I have NO order from them as I canceled it and will never try to order from them in the future. I just don't trust them now.

Although the product I ordered showed on the website as available, it was not. When I didn't get a shipping notice, I had to call to find that out because I needed the product ASAP. I wasn't even notified by email that the order was cancelled until many days later. I presume since they just cancelled the order that I have now lost my discount. I will not order from Petflow again. Very disappointed.

Not user friendly, very limited options on changing auto orders, customer service never gets back to you.

Shipment arrived about six days late, requiring additional purchases from local bricks-and-mortar vendors, travel time and such. FedEx was in no way helpful. Petflow personnel were marginally informed. Will hesitate to use your service again. Whole point of ordering online with shipment to our door was to eliminate shopping trip, but in this case your service failed entirely. You should lose Fedex.

Ordered dog food that they say is in stock and it’s not. Was sent a message immediately saying it’s out of stock. That being said you can still order said dog food on their website. If it’s out of stock why still lie and say it’s in stock?