PetflowReviews of petflow.com

We ordered 2 different bags of food as we are transitioning our very sensitive stomach dog to a different protein and the bag that our dog was currently on was not shipped with the order, even though all information said otherwise. The customer service representative had told us that the dog food actually was not available at time of shipping. I then had to order the food from a different source and pay for next day air so my dog could eat. If petflow had properly communicated that they were out of stock when I ordered or even when they were processing to ship this whole situation would have been avoided. Their lack of communication in the error is very disappointing

Placed order for 3 bags of pigeons feed. Received 1 so far. Still waiting to see if other 2 show up. My first experience with this company hasn't been the best.

I have ordered prescription food for my cat 12 days ago, and it is still not shipped. I did everything per their instructions and emailed the copy of the prescription twice. They did acknowledge receiving the prescription, but as of now no news regarding the shipment. And I am already out of my supply of this food. I begin to suspect that they simply do not have this product in stock, as the case for other pharmacies I tried.

I have been looking for a new supplier for my rescue. Unfortunately Pet Flow does not offer a wide enough selection of dog food, wet and/or dry, or dog supplies. The few items I ordered are not the usual products the dogs are used to which can lead to stomach issues. The company has apparently relocated to Las Vegas, NV since the last time I checked their selections. They were located in New York and I was used to receiving my orders next day. Now my order was split between NV and NY.

Delivery took over a week longer than I was told when I ordered. My dog ran out of food and I had to get the food from elsewhere and now I have an extra bag from you. Disappointed. Won’t be ordering from you again.

First shipment they forgot to put the antlers in. Fine. They resent but when it came the jumbo which I paid a bit more for was smaller and lighter than the xl size which was considerably cheaper. So the sizing meant nothing. And both were so small that they are definitely hazards to my large dogs. $10 credit towards next time to fix it isn’t really a fix but whatever. Idk seemed messy and like they don’t back their product. They backed the dog food that my dog wouldn’t touch but told me they’d never do that again. I’d suggest offering pick up service for returns.

Well, it took forever to get it deliver to my home. Placed order on June 9 and still have not received it yet. It did say estimate delivery on June 23. It was postponed from June 13 to 16 and now the 23rd. We will see.

I adopted a new puppy and needed to purchase a particular brand of food to keep things consistent for the little one. I was happy to see PetFlow had the food as well as a couple puppy items I needed. Upon checkout, I successfully applied a 20% off promo code and PetFlow successfully applied a credit I already had on my account to the order. After placing the order, I received an email copy of the order, but the final total had miraculously changed and was 20% higher than it was at checkout. I contacted Customer Service including a screenshot of my checkout total and they explained they had noticed a miscalculation after I placed the order and had corrected it on my final receipt. I emailed back requesting they look again, as the itemized receipt I saw at checkout looked correct to me, but it seemed my 20% discount was now removed. They replied, but with basically a copy/paste of what was said before. I didn't have the energy to continue emailing, especially after providing a copy of the itemized receipt from checkout and receiving canned responses in return. I'm not sure how you can agree to pay one amount and then have the total increased after check out with no explanation or notification citing a change. I didn't care for the experience.