PetflowReviews of petflow.com

I ordered 4 cases of wet dog food. Eight of the cans were damaged.

Received notification that my two case order had shipped. Received one of two. When I called I was told that they had run out of stock. It look as tho I will be waiting for this order placed in December until January 26th. Hard to believe that PetFlow can not deliver Wellness cat food on time - and besides that cannot give correct shipping information. Not a good way to handle a first time order.

I paid for the item, and a few days later received an email that it was out of stock and that they had issued a refund. I received the refund, but disappointed about the product.

I ordered RX dog food for the first time from PetFlow on 12/29/14. I received my order on 1/08/15 which is pretty good since it was during the holidays and they had to get the RX from my Vet. However, when the order arrived it was THE WRONG DOG FOOD. Unfortunately, due to my dogs condition I was anxious to get her started on her RX food. No that is delayed further. I hope it arrives soon. They didn't give me any trouble when I contacted them. They told me to donate the food I received and they would send out the correct food. Hopefully I will be able to give a better review later.

I made an order over 9 days ago and I still have yet to receive my shipment. This was my first time ordering from petflow and very possibly my last. I have never had to wait so long for an internet order.

I ordered Orijen dry dog food on 12/27/14 & marked "ASAP". Initially I got an email stating that it would be delivered on 1/3/15. Then I got another email stating that I would receive the food on 1/8/15. I emailed Pet Flow & got a response from Steven & he ultimately said that I would get the food by 1/3. 1/3 came & went & when I went online I saw that my food had been delivered to Pueblo, Co. (about 30 minutes from Canon City, Co., where I live) & it said that no attempt was made to deliver & that delivery would be by the end of the next business day, which was 1/5. The automated message I got when I checked said delivery would not be until 1/6. I emailed Pet Flow again & got a response from Brian that he would look into it. In the meantime, I tried 3 different times to reach Pet Flow Customer Service by phone & was on hold for a total of 30 minutes. On Monday, after not receiving any response to my email, I call customer service & finally got thru. I was told by either Steven or Brian that they had no control over what Fed Ex does after receiving the request for delivery & that no delivery would be made until 1/6. I told whoever I spoke with that if I had known there would be a delay, I could have bought some alternative dog food at Walmart. I was told there was no way to add a disclaimer that would warn customers of such glitches in delivery. I was also told on 1/5 that Fed Ex does not deliver to my area on Mondays but, lo & behold, right after I got off the phone with Pet Flow, there was the Fed Ex truck delivering my food! Now, I have a friend who lives in Canon City who has used Pet Flow for years, from Calif. to Co. & has not had such problems. She is watching & waiting to see what my future experience is with Pet Flow to see if she will continue ordering from Pet Flow.

We ordered prescription dry dog food through PetFlow. All we got was a confirmation email about our order. We did not receive any updates on shipping. When we called PetFlow to follow up on the status of our order, the representative gave the excuse that the order was through VetSource. We told the rep that if PetFlow was going to advertise "fast free shipping," then it should mean just that, like Amazon.com means fast free shipping. If PetFlow has exceptions to that, i.e., items from VetSource, then it should be clearly indicated on the website. Needless to say, we didn't get our order for about a week.

I tried 3 times to order the product I wanterd on their website and the order would not go through even though I had entered everything properly. I had to call their 888 number and have someone place the order for me. I have received a notice that the order was shipped but have not received it yet. It is too much trouble to buy from Petflow.