PetflowReviews of petflow.com

Treats, toys, and food dish were all smaller than expected. Price was not less than I would come across in local pet store.

I was under the impression from all the advertisements that I could get my dog food delivered in 2-3 days. Unfortunately it took about a week. There weren't any shipping options to choose from and nowhere during the checkout process did it say when to expect my order. Disappointed because I ended up having to purchase food from my locally owned pet shop (which I love!)bounce my order arrives later than I needed. Using petflow saves me a few dollars which is why I tried their service.

I received a wrong order and you fix your mistake after 3 days. I have the other wrong order and my order now. I don't have time to go to fedex to return it.

I decided to try mail order pet food in lieu of my local store. It took a bit longer than I expected to receive my shipment and when I did, it was missing the 26lb bag of dog food! Some quality control is needed in the shipping dept. When I called, they said they would create a new order at no charge. Lucky me! The dog food then took another 4 days to come and I had to go to the store to buy food in the meantime. Not sure I will order again from here.

I received an email that my shipment was delayed because some items were out of stock and the whole order would be shipped out of another warehouse instead. I didn't know what was out of stock or anything and I had a new puppy who NEEDED the things in that order. Later I received another email that my shipment was delayed again because items were out of stock. I received my shipment on the 15th after ordering it on the 6th and paying for shipping. I then found that two items were missing because they had been refunded. I found out what they were when I opened the box and calculated the difference with my credit via Paypal. If I can avoid it I will not use petflow for my pet needs or family holiday shopping again.

I ordered over $50 worth of products from PetFlow. A few days later, I got an email from them stating they are out of stock on quite of a few of the things that I ordered. So why do they not have real-time updates on their inventory? It was disappointing to discover that they've run out of many of the products! I am disappointed because this was not the first time it has happened, as I have received the same experience on my last two orders from them! Other than that, my dog likes their products... but what dog doesn't like dog treats, right?

A friend of mine recommended Petflow for dog antlers for my three dogs, so I went online and saw a coupon for 20% off and free shipping, I ordered three large antlers for my dogs and checked out but I didn't get the discount because apparently it was only if I signed up for a monthly shipment, so I was a little irritated at the fine print but didn't cancel my order, then my order arrived a few days later but only had two antlers in it and they were MUCH smaller than the large antlers I normally buy and thought I was getting, they were medium size and only two were there. On the outside of the package it said there were supposed to be three inside, I contacted a representative who told me i only received two because that's all they had left, and the she said she would refund the money. All in all it was not a positive experience and I didn't save any money in the end so I probably won't be ordering again.

Our dog food bag was ripped open when it arrived and ended up all over our driveway. Tis was because some dog bones which I had ordered were packaged in the same box had cut the dog food bag. the tape on both sides of the box had let loose when the UPS man put the box down. THE BONES SHOULD NOT HAVE BEEN PLACE LOOSE WITH THE BAG OF FOOD> This has never happened with the dog food before when we only have had dog food sent.