PetflowReviews of petflow.com

This was the absolute worst experience I have ever had with a pet food company. I typically don't write reviews however you asked and I'm shocked. We ordered a product early in the week and everyday they emailed asking to clarify information. It was ONE bag of dog food ordered through PayPal on the site. After several days of contacting to provide clarification that they needed, each and every day my order was still not shipped due to timing issues. I eventually cancelled the order (5 days later) ordered from another company and had my food sooner than it would have ever been received by Petflow.

The last two times my dogs were there my one doge can home with a terrible infection on his neck. Cost us over $700 each time

I ordered Ridgid tubing and who ever packed it bent the tubing into a U shape in jammed it into a square box, thank you for destroying every tube I order

Couldn't get it to work. Water did not raise up high enough for cat to be able to drink it.

Ordered on Friday for WED shipment . Was told to be out of NJ. Expected delivery on Friday . Did NOT come. Called in to Petflow. Was told coming out of NEVADA. ( given $ 15.00 credit ) Arrival to be on WED.( But should have been Fri ) It did arrive on Wed. If it was to be coming out of NV it should have been shipped with consideration to delivery time and shipped on Friday ordered. Poor packing practise on opening. Bag within was torn. Dog bones broken. NOT happy with PetFlow. Will take business to other supplier.

I place my order on 7/31/21 and still have not received my order..Very disappointed.

I am appalled at what has gone on with my order. After getting charged, my order was shipped and then returned before reaching me. There was damage apparently. After calling (and talking to someone nice), it got re-shipped. When I received it there was a bag of litter torn open, another one that clearly had been opened but had been retaped in several places, and cans of cat food that were shipped so poorly (some shipped with 40 lbs of litter!) they had many of the cans damaged—one case had 18 out of 24 cans dented. The area I opened these boxes had litter that leaked all over; even the cases of cat food had to be unpacked and cleaned off can by can because they were filled with litter and covered with litter dust. I’m still waiting on two cases of canned food two weeks after placing the order. This was my first order from PetFlow and I’m sorry to say it will be my last. .

I have been a customer for many, many years. I have it set up so I have my order automatically shipped to me. I am constantly receiving torn bags of food, missing items and all out not receiving my orders. When addressing this with customer service on numerous occasions, nothing changes. Then when I expressed my extreme frustration, and said I am “considering” taking my business elsewhere. They took it upon themselves to cancel my auto ship. The dog food I buy can only be found a a few select places. I am highly disappointed and disgusted with the customer service. They don’t listen to their customers, nor do they try to improve on the easy things such as packaging. They don’t have any issue taking my money and not sending my order. I am done using Petflow, it is way too much effort on my end when it should be simple. That’s what auto ship is for. I am feeding 800lbs of dogs on a daily basis so I need a company that is reliable, with good customer service and they are not.