PetflowReviews of petflow.com

If I could give 0 Stars...My very first order and they sent the wrong product. The return policy says I would have to pay a fee with return products. For what? I didn't order what I was sent!

Received the wrong order and customer service was not helpful.

Ordered 2 sets of 50 6 inch California rolls on a special discount Got 2 sticks the size for a Chihuahua. Called they will send new ones. Saw order canceled. Called back. Resent. Got email this time. Saying will be sent from Las Vegas. Waited. Now email saying out of stock. So refund. Go on website and see they don’t show out o stock. So I’m guessing they screwed up first time and now I don’t get discount price to reorder. Not a happy customer

Bait and switch. Offers coupons at a certain dollar amount spent, then breaks the orders up and over charges so orders don't meet the requirement. Customer service ladies very nice. Bad business practices. Stay with Chewy. Buyer beware.

This is the second time that I have ordered from Petflow and my shipment is a week later than originally scheduled. This will be the last time I order from them.

My 1st order took forever to get to me I order from chewy 2 days after petflow and chewy got to me faster. When I finally got my full order one of the bags was ripped with tape over it and I been trying to place another order but they keep canceling it so I wouldn't recommend them go to chewy or petco!

The item was cancelled without my permission because it was "unavailable". I understand backorders happen but there clearly is not an inventory control system in place (or at least an effective one), since the item was marked in stock when I originally placed the order. Not a good first experience.

The website is horrible and impossible to cancel a recurring order unless you call a rep. They really should look how Chewy runs their site.