PetflowReviews of petflow.com

My recent order arrived in a timely fashion but when I opened the box it was swarming with ants. So many so I had to carry the box outside to continue and then vacuum and spray for ants in the house where I initially opened the package. The foil lids of four of the five single serving dog food packs that I ordered had been breached and the entire contents of the box was covered in dog food and ants. Most of the items were just tossed in box. The single wrap treats and larger packages of goodies were needed for a charity Event on Sunday so I spent the evening (Thursday) washing the packages and removing the ants. I called Customer Service on Friday morning knowing they would not be able to pickup this disaster and get replacement order to me in time for my Event but I DID expect some recognition and offer to fix the problem. All I received was an "oh, that sounds like a big mess" and credit for the four tubs of food. The rest, battered looking as they were with faded and cracked labels from the washing. I was forced to use as prizes. They looked like rejects or out of date product. I was embarrassed and have shared this story widely.

This was delivered via FedEx. It was raining and they left the 30 lbs of chow in a cardboard box in the rain by the side of the driveway. boo to wet dog food.

I like the variety of food the web site has. I have ordered twice from Pet Flow the first time, my coupon code was accepted and the total was correct, but when my bill was emailed to me it was more (coupon was not subtracted) Same thing happened with my second order. Both times Pet Flow corrected it, once trying to give me a store credit, rather than crediting my account. Once I can understand. Twice I am suspicious. If it happens a third time I will no longer order from this web site.

Probably wouldn't have placed the order when i did, but I love 'Mountain T-shirt' brand, and there was a promotion going on that if you spend X amount of $$ you would receive a Mountain T-shirt of your choosing. I placed the order and bought 2 Mountain T-shirt, with one being the FREE on. But upon finalizing the order I realized that I was being charged for both t-shirts. I'm quite disappointed and am thinking of returning the entire order because of this.

Federal express messed up the delivery so I had to go out to Petco and buy food to keep my dog fed...I ordered on line to avoid going out in the very cold weather and to save money. I had to out when it was below zero and then paid a lot to buy individual cans. I lost out on both counts. To add insult to injury one case of cans was packed poorly. They were just thrown into the box. Four cans were badly dented. This was not a good experience!

They send way too many emails. Today I got 3 in less than 2 hours. On several of these emails I couldn't find a way to unsubscribe. I did find it on the latest one and have unsubscribed.

I ordered c/d cat food, and found under my order status that the cases were shipped on 2/25/15, but I did not get a tracking number. So I contacted customer service and received the following response on 3/2/15: "Thank you for writing in regarding the status of your prescription order. I see we now have received the approval from your vet, and the order will be shipping out later today. As soon as it does ship out, we'll send you the FedEx tracking number via email". I'm upset that PetFlow misled me in thinking my cases were shipped on 2/25/15 when they weren't really shipped until 3/2/15. I was forced to purchase an additional case from my vet, who charges much more than PetFlow and other comparable pet websites. If I had known that the shipment was not truly shipped on the date that PetFlow indicated (in writing on their site), then I could have changed my shipping method and still saved money.

One of the boxes arrived unsealed other was only not completely sealed. This is the second time packages have arrived like this.