PetflowReviews of petflow.com

Prescription food was advertised as available, we ordered it then was told it was indefinitely unavailable. A complete waste of time.

This is absolutely the sorriest, most worthless, most mendacious, and most unashamedly unapologetic online retailer in the country. My little chihuahua has pancreatitis, and we had been feeding her Hill’s Prescription Diet ID Low Fat canned food, which she likes. I ordered a case of this food from PetFlow.com on Monday, 8/30/22, by phone. The customer service rep assured me that PetFlow had this food in stock, which confirmed the representation to this same effect listed on this business’ website. Two days later (9/1/21), I called this “business” back to check the status of my order. A nice lady told me that my order was being shipped that very day and that I should receive it in 2 or 3 days. I called this “business” back 2 days later (9/3/21) to check on the status of my order and to receive a tracking number. I spoke with a woman who identified herself as “BREE” and who claimed to be a supervisor. BREE told me that the product was out of stock and that this “business” had none for my sick pet. She could not explain why one of her subordinates had told me two days earlier that this “business” had already shipped my order to me. She could not tell me the identity of her subordinate who had lied to me. She said that her employer’s electronic records did not capture this information. She told me that her boss’ name is HAMMER but that he was not available to talk with me. BREE also refused to offer me a discount coupon even though she had been informed that her subordinate’s lies had delayed me from ordering this critically important food for my very sick pet from another vendor. If you have any dealings with BREE, good luck. She claims to be working out of this “business’” Las Vegas location. BREE doesn’t even know how to spell “customer service,” much less know what it means! Ask to speak with her supervisor immediately. And make sure you write down that person’s name and work location. I dare this “business” to post a reply to this post. Make my day, you #!{\€¥(!?!!. Please do yourself a favor and refrain from doing business with this bunch of lying, unrepentant VILLAINS!!!

Very disappointed. Website said they had the prescription food I needed but by the time they processed my vet’s approval ( same day) it was not available. I called many times to be sure it was in stock and was told it was. Overall terrible experience and a waste of my time.

Extremely disappointed with Petflow. This isn’t the first time that it has happened where it shows somethings in stock and soon as I place my order I’m told it’s on back order. This case is even worse because the only reason I ordered dog toys was to get the free shipping on the cat food that I needed and ordered. So guess what… I got the unneeded dog toys but they’ve canceled the rest of my order for the cat food which is out of stock. I’m far from a happy customer!

Why would a product be available online to purchase. If then it's not available. Stock should be up to date

Went on they said they had my pets prescription food. 4 days later got an email my order was cancelled! why did they say they had it in the first place!

Zero if it was an option

Ordered some dog food never heard from them that it shipped called and was told it was on the dock ready to ship. Couple days after that I got an email saying the order was cancelled because they did not even have the food. Why would you tell me that it was on the dock and then not even have it.