PetflowReviews of petflow.com

I like the choices of food and the prices are fair. The free shipping is fast also. The problem is that I order a few cases of canned food at a time and they always arrive damaged. I used to get the auto ship but don't like receiving the damaged cans. The first time the customer service were great and gave me some credit toward the next purchase, but I don't want to have to contact them every time. I ordered five cases of canned food last week and when it arrived (in an oversized box) over 60% of the cans were crushed or badly dented. Yes 60%! and other cans had some minor dents. If the dents aren't too bad it probably wont affect the integrity of the can but the badly damaged ones might. Until PetFlow figures out a way to deliver without having damaged goods I probably won't be ordering again anytime soon.

So far the only issue that I have with your company is that every time I have a repeat delivery it takes at least 1-2 days longer than the expected date of arrival. I used to shop with chewy and it comes from same part of the country and arrives in 2 days always! If it persists I will begin to look for another place to ship my pet food. I wish chewy carried Fromm. Because I had to go purchase food because I ran out waiting!

Every week (Sunday), I receive an e-mail from you offering a 10-15 percent storewide discount. When I type in the code, it is invalid for dog food. Please don't waste my time anymore sending out worthless e-mail discount coupons.

I buy Orijen. Your prices aren't always competitive, and shipping takes several days. I've never received an order in under 4 days. Hollywoodfeed.com gets me my order in 2 days. Your customer service reps are always very friendly, though.

Items were fine but delivery sub par. FEDEX delivered to neighbors house. Originally thought order was lost. When notified PETFLOW that item was not delivered they were going to query FEDEX. Then neighbor brought over package. When I notified PERFLOW that package had been delivered to wrong address seemed not concerned that FEDEX had basically screwed up. When I sent an email response was , "We did everything right on our end". I guess delivery is not that important.

Hi. It was very unclear on your site when I checked to make sure my auto shipment was still in effect a couple of weeks ago (a credit card of mine had to be replaced with new numbers). Because it wasnt, i ordered a bag and ended up having two shipped to me. Since my apartment is small and lacks storage space, I’m struggling to find space for the second bag. Could you work on this aspect of your site?

You raised your prices on Wellness Core dog food. Now there's no reason to order from your company. I can buy Wellness for the same price at my local store!

Product arrived 4 days late but was reasonably priced.