PetflowReviews of petflow.com

My box arrived with no packing paper inside. Cans were dented and bag of Greenies was broken open with contents all over the box. Will not order again!

Although the Customer Service rep was polite they were unable to resolve the fact that they sent the wrong product. As this was a prescription diet food it was disappointing to be told that they were unable to make the exchange. Great prices are meaningless if it's the wrong product. Too bad it couldn't be resolved.

An hour after I placed my order I was telephoned urging me to sign up for automatic shipments of the pet food ordered. I had already declined this service when placing the order. The 26 lb bag of dog food ordered arrived within 48 hours. It was the wrong variety, not as I ordered. I had to contact Petflow and arrange for a pickup and delivery of the correct order. I purposely ordered for delivery so I wouldn't have to lug a 26lb bag. I carried this food more than when I buy in a store.

I was looking for a particular type of dog food within the Proplan Family. When Petflow sent a coupon good for 30% off the Propan brand thought I hit the lottery! But wasn't meant to be as after talking to THREE different customer care representatives ( all with different answers ) my ordered was cancelled by the third person I spoke to because not only was the product I ordered out of stock it was NOT going to be back in stock for shipment at a later time. Had I been told all this upfront I would not have wasted a hour++ of my time placing & paying for the order only to have it cancelled on me.

The shipping box was damaged upon arrival. There was no spacer between shipping box and package, I used a box cutter and opened a full bag of dog food with no way of closing the bag. The dog food has giving my dog very soft and watery stool which makes me nervous about purchasing the same product again. However, shipping was fast and that was nice

Still waiting for my order. Last time it came much quicker.

My FIRST time ordering with them will be my LAST! Two days AFTER they charged my debit card for ordering canned cat food, I received an email claiming "Good News, Your Items Have Shipped!", in the headlines, and then it goes on to say that "unfortunately the warehouse that's closer to you (Nevada), is out of the product, which will now be coming from their New Jersey location, which will add 2 to 3 business days onto my delivery date (I live in CA)... Just on principle, how dare they alter the delivery date due to THEIR poor shipping strategy, especially AFTER they have my money! So, at the time of ordering, I trusted their promised delivery dates, which if I had known the truth, probably would have declined the purchase -- and they KNOW that -- now they have my money under false pretenses (or switch & bait), same thing! I complained to customer service and was told they'd give me a $5.00 credit toward a future purchase from them. I declined the future credit and told the customer service rep that I would prefer the $5.00 as a refund to my original form of payment, as I will never order from them again and won't be using their store credit...predictably, that was not an option...I give her credit for at least being polite on the phone, and apologizing for the inconvenience... So, they just lost a potential customer due to their dishonesty -- even if it WERE an honest mistake, I won't deal with a company that has a shipping management issue! I'll go back to my RELIABLE Amazon Prime vendors, who while charging a higher fee, at least come through on time! Pet Flow may be a bit cheaper, but you get what you pay for.

It's difficult to order without a monthly commitment and a hassle to cancel